Senior Support Analyst

Profile

Senior Support Analyst
Duties: Responsible for the day-to-day operations of a large contract management program encompassing the lifecycle of a contract. Support, training, system administration, reporting, maintaining data integrity and enforcing company policies. Presenting data analytics. Collecting and analyzing business requirements. Solutioning system configuration issues in relation to integrated platforms. Drafting formal system documentation (in relation to GxP environment). General system and user support resolution. Establishing communication plans for; system upgrades, informational sessions etc. Managing approval workflows and confirming correct authorization levels. Maintaining data integrity in system and proper contract storage. Enforcing business rules and polices. Building standardized KPI reporting. Perform other job-related duties as necessary or assigned to assist Global Procurement Strategy, Operations & Analytics group

Company info

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