Customer Service Professional

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Customer Service Professional
The candidate will be responsible for taking incoming/placing outbound telephone calls and placing orders, answering questions, and solving problems. Customer Service Representatives are expected to maintain high levels of confidentiality. Take incoming and outgoing calls from customers requesting customer service. Maintain professionalism with customers. Assist customers in answering questions, and resolving complaints or concerns by identifying issues and providing excellent customer service. Determine and qualify potential customer needs and provide sales presentations on compatible products. General clerical duties include typing, filing, faxing, photocopying, etc. Maintain current product knowledge including features and benefits of current program(s). Send appropriate forms and information to customers. High school diploma or GED required. Previous successful telephone sales or customer service experience preferred. Bilingual is highly preferred.

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