Director Workforce Operations Remote Eligible

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As the Director, Workforce Operations, you will be lead a high-performing team and partner with various stakeholders across the enterprise to deliver innovative solutions aimed at supporting all field workforces across the enterprise and promoting flexibility within and across those workforces. You will lead the Workforce Operations team within the Workforce Management Center of Excellence (CoE). The Workforce Operations team is responsible for expanding the Workforce CoE to all areas of the enterprise with specific responsibility for scheduling operations and support as well as leading the design and implementation of building a flexible workforce. This role will work with multiple capabilities and business units across the company to ensure the right capabilities are built and deployed to support our company goals and deliver our strategic priorities.

This is a key leadership role that will interact with and influence other business leaders, field partners, capability leaders and digital & technology partners throughout the organization. You should be people and process driven and must be comfortable with ambiguity and capable of managing multiple initiatives simultaneously and, along with your team, drive them to completion. The ideal candidate has flourished and succeeded in building and leading inclusive and diverse teams to deliver employee and customer facing capabilities with broad adoption in a highly visible environment. Key traits for this role include: ability to prioritize and delegate, employee and customer obsessed, communicate clearly, influence and build partnerships, growth mindset, and leading with inclusive behaviors.

Key Responsibilities:
Provide thought leadership to a team of 15 employees that provide support for people leaders across the enterprise
Bring a creative and innovation-driven mindset to build a build a flexible workforce.
Work with key business leaders across the enterprise to deploy Workforce CoE capabilities including scheduling, and support.
Work closely with digital & technology in an agile way to design and implement key flexibility capabilities.
Build operational plans to deploy capabilities across all enterprise businesses which drive employee choice and meet business needs.
Provide operational support for labor management, workforce acumen, and scheduling capabilities across all enterprise businesses.
Continue to build an inclusive and diverse team where all employees feel they belong. Build capabilities within scheduling which drive an inclusive environment for all **MEMBERS ONLY**SIGN UP NOW***. employees
This leader will have leadership attributes including:
Proven track record and commitment to diversity and inclusion
Enterprise Mindset: Ability to see how efforts connect to each other and the organization at-large
Vulnerability: Willingness to show weakness today to be stronger tomorrow
Empathy: Being purposeful about understanding the unique experience if everyone around you
Courage: Encourage everyone to speak up and act for what is right
Grace: Create an environment to take calculated risks
Basic Requirements:
8 years of experience in Workforce Management, Retail, Strategy, or other related field
5 years of experience leading a team of employees
Demonstrated skills and experience in one or more of the following areas: obtaining customer/employee insights, building business strategy, understanding and seeking out technology trends, discovering modernized workforce/scheduling practices.

Company info

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