Senior MS 365 Application Admin

Profile

Primary Location:
6305 Peachtree Dunwoody Rd
Atlanta
GA
, US
Other Locations:
Tucson, AZ; Phoenix, AZ; Springdale, AR; Irvine, CA; Santa Barbara, CA; San Diego, CA; Pensacola, FL; Wichita, KS; Metairie, LA; Baton Rouge, LA; Omaha, NE; Las Vegas, NV; Tulsa, OK; Oklahoma City, OK; West Warwick, RI; Roanoke, VA; Herndon, VA; Chesapeake, VA;
Division:
Cox Communications Inc
Job Level:
Individual Contributor
Travel:
No
Schedule:
Full-time
Shift:
Day Job
Requisition Number:
221756
Senior MS 365 Application Admin
At Cox, we're forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we're looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.
We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.
Keep reading to learn more about this opportunity to join the Cox family of businesses.
As a Senior Microsoft 365 Engineer, you will be responsible for deploying and supporting our Office 365 ecosystem to include Exchange Online, OneDrive for Business and Teams. In addition to our cloud platforms, this role will also maintain our on premise SMTP relay and assist in the management of our Microsoft Teams Room Systems and our email hygiene platforms.
Primary Responsibilities and Essential Functions
Microsoft Office 365 technical subject matter expert in end user productivity with experience in Azure AD, SharePoint, Security and Compliance Center and Intune
Interact with the team and internal customers to ensure continuity and customer satisfaction of services
Actively participate in developing operational models, processes, and procedures
Responsible for deliverables of technical projects relating to messaging systems, collaborating with enterprise solutions design to deliver build diagrams and run documentation for operations
Work with service owners and business leaders to recommend solutions to address new business requirements
Provide operations and Tier III support for the following Microsoft Platform technologies:

Teams
Exchange Online
Microsoft Cloud Voicemail
OneDrive for Business
Exchange SMTP Relay
Tier III support for client systems related to the technology
Tier III support on email security systems such as ProofPoint and EOP and a basic understanding of SPF, DMARC and DKIMM
Communicate updates and release information to Change Management and user engagement teams
Qualifications:
Minimum
Generally, 5-8 years of experience in related field (i.e. Microsoft Platform technologies in a large enterprise)
3 years of experience with Skype for Business/Microsoft Teams.
Experience migrating users to Office 365 from on premise to MSFT Tenant, or Tenant to Tenant migration
Experience with routing and switching protocols, TCP/IP, QoS, VLANs, DNS and WAN protocols related to voice technologies
Strong understanding of Windows Server and desktop operating systems as well as office client systems
Experience with using PowerShell
In-depth knowledge of network captures and network troubleshooting
Working knowledge of load balancing solutions
Strong diagnostic and problem solving skills
Ability to work on many tasks simultaneously
High level of initiative and critical thinking
Outstanding customer service, communication, and presentation skills
Experience writing technical documentation for use in operations
Ability and willingness to work under a rotational escalation On-Call team
Preferred
10 experience in Microsoft productivity technology
BS/BA degree in related discipline desired (computer science, engineering)
Microsoft Certified Solutions Expert (MCSE) certification
Experience with Microsoft ADFS, DirSync, SCCM and SCOM
Expert knowledge of PowerShell to include parameterized scripting and toolmaking
Expert in designing actionable Key Process Indicators around Lync and Skype for Business
Who We Are
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.
About Cox
We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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