Printer Break fix Tech

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Duration: 12 months of contract project possible extension
Please Note: Position requires driving in personal vehicle up to 10-15 miles/week (Mileage reimbursed). Network, printer and break-fix knowledge is required.
ESSENTIAL FUNCTIONS:
Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
Provide on-going end user training on equipment
Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications
Break-fix activities account for 70% of role responsibilities.
Provide IP address support
Perform basic equipment problem diagnosis
Point of contact for equipment removal and delivery for onsite support
Utilize web-based applications as required to include Service Call Handling
Remote Service call onsite support Driving (if required for duties)
Download and install printer drivers on end-user equipment
Perform printer mapping to PC as required
Escalate printer network issues to appropriate resource
Physical as well as remote device management and control
Job Requirements
Printer Break-fix, Networking, Ability to lift upto 50 pounds
Job Code:
50125221
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Jeevan
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