Help Desk Technician

Profile

District:
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School Name:
Headquarters
City, State:
Richardson, TX
County:
Dallas
Region:
Region 10
Category:
Central/Districtwide
Title:
Help Desk Technician
Salary:
$12.50 per hour
Deadline:
Open until filled.
For more information contact:
Siham Omran
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Phone:
Fax:
Comments:
Primary Purpose: Provide a single point of contact for all district staff to resolve problems relating to computer- and communications-related services. Responsible for phone support, technology issue evaluation, and distribution of technology-related work orders. Qualifications: Education/Certification:
High school diploma or GED Special Knowledge/Skills:
Broad knowledge of computer hardware and software applications
Knowledge of various operating systems (UNIX, DOS, Windows, Macintosh)
Knowledge of software used to develop spreadsheets, databases, and do word processing
Ability to detect and resolve technical or technology-related problems
Excellent organizational, communication, and interpersonal skills Experience:
Two years of work experience in technical support position preferred Major Responsibilities and Duties: Telephone Support 1. Receive phone calls and work cooperatively to assist end-users to resolve problems and use software and hardware. Communicate with software and hardware vendors to resolve end-user problems. 2. Communicate with programmer/analyst to detect and resolve end-user problems with internally developed applications and database management. Technical Support 3. Process technology-related work orders and assign priority to work orders. Evaluate and recommend technology-related repairs and costs. Arrange for contract repairs for work that cannot be performed by district staff. 4. Analyze and identify trends in issue reporting and devise preventative solutions. Records and Reports 5. Maintain phone log records and use data to identify areas for improvement including training and maintenance support. 6. Track all software materials and licenses, performing routine inventories and filing. 7. Compile, maintain, and file reports, records, and other documents as required. Other 8. Comply with policies established by federal and state law, State Board of Education rule, and local board policy. 9. Follow district safety protocols and emergency procedures. Supervisory Responsibilities: None
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