Marketing Technology Coordinator Toronto

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POSITION OVERVIEW
Reporting to the Manager, Marketing Technology, the Marketing Technology Coordinator acts as a subject matter expert for the firm’s Client Relationship Management (CRM) offerings, including maintaining good data quality standards and ensuring best practices for data entry, reporting, and nomenclature standards.
KEY ACCOUNTABILITIES
Perform system administrative responsibilities for the firm’s experience management system (Foundation software), including day-to-day monitoring and upkeep. Troubleshoot system issues by submitting, tracking and communicating incident resolution updates to internal stakeholders.
Responsible for maintaining data integrity and responding to inquiries for the firm’s CRM system (InterAction).
Coordinate the timely distribution of bulletins, invitations and other relevant thought leadership materials to targeted external audiences.
Gather and analyze digital metrics from electronic marketing campaigns.
Coordinate reporting on international travel activity.
Provide internal stakeholders (legal assistants, lawyers and business services departments) with accurate contact lists for collaborative business development, mailings, marketing campaigns, seminars and other firm events.
Coordinate tracking and reporting on inbound/outbound referral work.
Assist with the creation of relationship maps for clients in support of client development initiatives and NPS surveys.
Under the direction of the Manager, Marketing Technology, assist with communicating and translating business requirements for various Marketing & Business Development tools (Tikit, LexisNexis, Survey Monkey).
Support the department with projects and initiatives.
ATTRIBUTES & EXPERIENCE
Post-secondary degree or diploma in Marketing or Technology, or equivalent experience to successfully complete the essential requirements of the role.
Experience working with Marketing Automation.
Strong knowledge of InterAction CRM and Tikit e-Marketing platform would be an asset.
Proficient in MS Office, in particular Excel and Word, as well as knowledge of HTML formatting.
Proven ability to be resourceful and independently identify and source out missing information.
Strong client service orientation combined with the ability to manage multiple client needs at the same time.
Excellent communication skills (verbal and written) with the ability to interact with individuals at all levels within the organization.
Strong interpersonal skills with the ability to work well both independently and collaboratively within a team environment.
Strong organizational and time management skills to effectively prioritize and meet deadlines with minimal supervision.
Excellent attention to detail.
Strong analytical and problem-solving skills.
Sound judgment including the ability to deal with confidential information with utmost discretion.
Determined with a can-do, hands on approach.
HOW TO APPLY:
Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting ( ****
We thank all applicants for their interest in **MEMBERS ONLY**SIGN UP NOW***.; however only candidates selected for an interview will be contacted.
At Torys we are committed to diversity in the recruitment, retention and advancement of our people. We believe that diversity of backgrounds, experiences and perspectives enhances the quality of our work and enriches our lives. We are committed to fostering an inclusive and accessible work environment. Accommodations are available for applicants with disabilities. If you require accommodation at any time during the recruitment process, please contact Jenny Tavares
, Director, HR Services & Employee Relations.

Company info

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