Senior Consumer Experience Design Professional

Profile

Description

The Senior Consumer Experience Designer will drive planning, development, and execution of consumer experience touchpoints, concepts, and services, as well as leading strategic planning and measures of success of all experience-related programs/touchpoints. The role requires extensive experience in understanding of consumer experience, as well as a deep understanding of synthesizing data points into actionable strategy. This role presents the incredibly unique opportunity to build and evolve the journey and experience of our customers from the ground up. If you are passionate about healthcare, design, and making an impact, we welcome you to apply!

Responsibilities


Support in the identification, framing, and prioritization of key strategic opportunities for our start-up healthcare company
Develop, define, and socialize strategic opportunities with a combination of competitive/trend research, stakeholder perspective, future visioning, capability and initiative framing.
Translate strategic opportunities to concepts and services, leveraging consumer and competitive research, journey maps, and segmentations to deliver value pitches, concept storyboards and illustrations, and clear processes and approaches to implementation
Close partnership with product, IT, and clinical teams to define concepts and services, and to design and implement relevant processes, systems, trainings, guidelines and rewards systems to shape the success and consistency of consumer experience
Support strategy, design and implementation of all measures of consumer experience across all of the Edge consumer touch points


Required Qualifications


Bachelor degree in Communication, Journalism, Public Relations, Marketing, Business or related degree
3-years of related experience
Exceptional oral and written communication skills, including but not limited to presentation skills to leadership
Creativity and brand design knowledge/experience
Working knowledge of all Microsoft programs
Detail oriented with excellent organizational and project management skills
Critical thinker who can anticipate team needs and take initiative to present ideas, ask the right questions and deliver the highest quality work
Ability to prioritize and handle multiple tasks with concurrent deadlines
May lead projects
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Master's Degree
Member/Consumer Experience design experience
Strategic Provider Communication experience


Additional Information

Scheduled Weekly Hours

40

Company info

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