Deal Specialist

Profile

Because you belong at Twilio
The Who, What, Where and Why
Twilio is growing rapidly and seeking a Deal Specialist to join our Deal Strategy & Operations team to support our growing sales organizations for Public Sector, Healthcare, LATAM and Canada. In this role, you will be responsible for providing support to Twilio’s Sales and GTM Operations Team in shepherding sales contracts to completion, while ensuring adherence to set contracting policies and processes. You will also have exposure to drafting sales order forms, and provide tactically strategic administrative support toDeal Strategy & Operations team and our ecosystem.
Who?
This is an exciting role for the individual to gain and expand their broad spectrum of cross functional interactions and leading non-standard end-to-end commercial agreements or Order Forms (OF). This role will work to appropriately structure the deal to be a great outcome for both the customers and Twilio!
Twilio is looking for an experienced professional who lives the Twilio Magic
and has a strong background in sales, sales operations, and / or deal desk. You will be passionate, dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated. You will also have:
2 years experience in Deal Strategy, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations
Excellent verbal and writing skills and the ability to comprehend complex written concepts
A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized
Eager to be a process master that helps educate, guide, and ensure that the Sales and GTM Operations Team follows the proper internal contracting policies and processes
Ability to manage a large number of inbound Twilio or SendGrid nonstandard contract (order form) requests including utilizing nonstandard clause library
Under supervision of manager or senior team member, collaborate with sales to create non-standard language requests for contracting (order form) in compliance with corporate policies.
Establish trusted working relationships with team members, Commercial Legal, Billing Operations, Commercial Finance, and Sales.
Ensure forward deal momentum while providing excellent customer service, as well as troubleshoot, advance, and resolve issues with deal velocity especially during month and quarter end.
Advanced experience using online sales and/or document management tools such as Salesforce, Apttus CPQ / CLM, DocuSign, and JIRA
MS-Office and / or G-Suite experience
Bachelor’s degree or equivalent experience
What?
As a Deal Specialist, you will live the Twilio Magic
values:
BE AN OWNER: Serve as the first point of ****,360.00
Rest of Colorado:
$54,152.00 - $67,690.00
Additionally, this role is eligible to participate in Twilio's equity plan.
An overview of Twilio’s benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
Healthcare Insurance and Leave
Prescription Drug
Dental
Vision
Flexible Spending and Health Savings Accounts
Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one
Financial Benefits
Short and Long Term Disability Insurance
Life and Accidental Death & Dismemberment Insurance
401(k) Retirement Savings Plan with a match
Reimbursement Programs & Stipends
$65 per month work-from-home stipend
Up to $50 per month for wellness expenses and activities
Up to $30 per month to use towards books/eBooks

Company info

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