AVS Specialist II

Profile

Because you belong at Twilio.
The Who, What, Why and Where
Twilio’s exciting and exponential growth has presented us with a need to expand our AV Services team. This person will help deliver next generation meeting experiences across Twilio locations worldwide. The AVS team is also responsible for supporting, maintaining, and building AV systems and products that each employee uses on a daily basis. Twilio employees are presented with amazing challenges that we are solving as we achieve our mission to deliver the world's wanted communications, and the AVS team is no exception.
Who?
Twilio is looking for someone who lives
the Twilio Magic
with a demonstrated track record of providing top notch customer service:
2 years of corporate AV experience
Experience with troubleshooting standard AV equipment and zoom room support.
Experience in the use, integration, and installation of AV equipment.
Knowledge of ITIL Framework a plus
Have experience with OS X configuration as it relates to video conferencing applications
You are a solid communicator, empathic listener with a customer service mindset
Able to work and collaborate effectively with team members and others outside of the organization to identify and resolve incidents
Previous experience with ServiceNow and is a plus
What?
As an AVS Specialist you will live the Twilio Magic values:
WRITE IT DOWN: Document and communicate accurate status of work in progress (wip) with manager, team members, and customers
DRAW THE OWL: Identify new ideas and trends in the AV space to help us grow this muscle here at Twilio.
BE AN OWNER & BE BOLD: Monitor health status of global conference rooms and see through issues to resolution. Perform preventative maintenance on AV equipment and system
EMPOWER OTHERS: Collaborate with multiple stakeholders to resolve incidents or put new service offerings into play.
NO SHENANIGANS: We will ensure our incidents and requests are dealt with in the appropriate time frame in accordance to our SLA with the business. This ties directly to our ultimate goal of providing a high level of customer service.
Why?
The broader Tech Services (IT) team is central to Twilio's continued growth. We work closely with all teams across the enterprise to make sure “it just works”. We are also a team with a focus on providing excellent customer service as well as having an optimized operational direction.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
Where?
This position will be located in our Denver office. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.
About Us
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado.
Salary:
Denver/Boulder Metro:
$27.05/Hour to $37.19/Hour
Additionally, this role is eligible to participate in Twilio's equity plan.
An overview of Twilio’s benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
Healthcare Insurance and Leave
Prescription Drug
Dental
Vision
Flexible Spending and Health Savings Accounts
Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one
Financial Benefits
Short and Long Term Disability Insurance
Life and Accidental Death & Dismemberment Insurance
401(k) Retirement Savings Plan with a match
Reimbursement Programs & Stipends
$65 per month work-from-home stipend
Up to $50 per month for wellness expenses and activities
Up to $30 per month to use towards books/eBooks

Company info

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