Sr. Manager Enterprise Employee Research- Remote Eligible

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Role Summary:
The Customer Office is looking for an experienced Sr. Research Manager to join the Enterprise Employee Research team. This is an exciting new team at **MEMBERS ONLY**SIGN UP NOW***. where you will be a part of making customer and employee lives better by providing rich insights that anticipate their needs, creating loveable experiences that exceed their expectations and measuring the impact of our actions to continually improve. Within the Enterprise Employee Research team we deliver rich insights on human needs, wants and expectations informed by a well-rounded view of the marketplace, our brand, our customers, and our employees. These insights are used at the onset to shape strategies and measure their impact to continuously improve.

The ideal candidate will help shape this new team by leading insight programs in support of employee driven initiatives to help **MEMBERS ONLY**SIGN UP NOW***. achieve its goals of becoming one of the best places to work. This role will work together with Human Resources and various enterprise partners to embed learning plans throughout the strategic development process and execute research to inform key decision points. The ideal candidate is one who brings a combination of deep knowledge and experience in both in-depth qualitative and statistically significant quantitative research methods, and has the ability to provide highly consultative and strategic thought leadership to help translate insights into actionable business decisions.

Key Responsibilities:
Understands business needs in order to define research needs, cost and operational support from the capability. Provides input into and collaborates on the forecasting and budget planning of the capability
Manages multiple projects/work streams simultaneously while empathetically balancing needs of internal clients, team members, leader and 3rd party vendors – knows how/where to spend their time and energy, shares the why, and provides direction to ensure their team is working on the right projects with the most impact; prioritizes projects and research budget appropriately
Subject matter expertise and confidence in research skills/tools/methodologies/rationale for what can be done and how, with more experience in terms of years in the field and depth/breadth of work across a range of research types (little guidance needed from leader)
Anticipates and explains the effects of decisions to inform business-facing team and influence key business partners
Listens for insight; prioritizes being responsive to client/business needs while proactively identifying opportunities for research based on curiosity and external trends
Be an advocate and voice for the employee, with customer obsession in mind
Facilitate/moderate qualitative research via interviews, focus groups, etc.
Execute quantitative studies using techniques such as stated vs derived, regression analysis and/or correlation/driver analysis
Ensure effective communication of employee and industry data, including synthesizing them into insights for action
Manage third party vendors to ensure learning objectives are met and quality research standards are maintained
Find opportunities to develop and champion the use of new qualitative and quantitative research methods to address unique research challenges and evolving trends
Remain abreast of best practices within the discipline and research methods employed, including the latest evolutions of approaches as the industry develops
Coordinate multiple tasks simultaneously, meeting deadlines and working productively and efficiently under pressure
Some travel may be required in the future
Experience:
5 years of project management experience
5 years of quantitative research experienced focused in analytics, statistics, and/or database knowledge (using tools, applications, platforms, etc.)
2 years conducting qualitative research experience(ethnography, interviews, focus groups, etc.)
Preferred Experience:
Knowledge of UserZoom and/or Confirmit or other related tools
3 years’ leadership experience in the following: Experience in a consumer or employee insights function for a global consumer-oriented organization in retail, manufacturing or related industry
Multi-channel/brand business
People and/or budget responsibility

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