Associate Director Business Capability Lead - Patient Engagement Capabilities

Profile

Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.

Profile Description

The Clinical Trial Business Capability Lead (BCL), Patient Engagement Capabilities role will provide overall leadership and governance of a GCO business capability end-to-end, encompassing process and technology strategy implementation. The BCL will be acting as the primary point of contact and advisor for the business capability stakeholders across GCO through proper stakeholder engagement and management. Success in that role will require ensuring proper demand management, prioritization and evaluating process impact assessments of key change initiatives ensuring value is delivered through the business capability. The role is also accountable for executing the business capability governance and process strategy including the use of technologies and related systems in support of clinical trial research programs. The role also ensures effective alignment of systems/technologies with other business processes and regulatory requirements for inspection readiness. Specifically, this BCL role will own the Patient Engagement capabilities, including technology systems such as BMS Study Connect and processes, and is accountable for compliance with key regulatory and quality requirements pertaining to the capability.

Aligned with our focus to put patients first, BMS Study Connect is a web-based platform for patients, caregivers, advocates and HCPs to learn about clinical trials and have access to BMS-sponsored trials across the portfolio. Patients and their care team are increasingly using the internet, smartphones and other digital technology for their health. Study Connect provides a single place for patients and their care team to engage with BMS about clinical trials. This role is responsible for the overall leadership of the Patient Engagement capability including StudyConnect.

Key Responsibilities and Major Duties

Serves as the Business Capability Lead/Subject Matter Expert for the business capability, including system/technology, regulatory inspection/internal audit.

Leads development of a connected digital experience for patients and their care team to engage with BMS before, during and after a clinical trial.

Owns the governance strategy, roadmap, execution, and monitoring of the business capability

Effectively managing, partnering and engaging with internal and external key stakeholders as per governance strategy to ensure business, patient and caregiver needs and requirements are met, prioritized and communicated.

Performs process impact assessments as needed to determine breadth and risks involved with proposed change initiatives

Ensures proper documentation and oversight of all business processes, standard procedures and work instructions related to business capability ensuring compliance with regulatory requirements

Develop and implement operational support model, communication plan and training delivery plan to support the evolving needs from a business process and system life-cycle management perspective.

Partners with IT to set and drive a clear roadmap for the business capability that includes proper demand management, release planning and release management of technology system(s)

Partners with R&D functions, internal and external partners including Contract Research Organizations (CROs)/vendors on strategy, development, implementation, and oversight of enhancement to current business capability

Works broadly across Global Clinical Operations, Clinical Trial Engagement and Enrollment, Medical, Commercials, IT, Public Affairs and Legal to leverage digital expertise and capabilities across the enterprise.

Leads matrix team of Study Connect Ambassadors globally.

Accountable for system/technology performance, analytics/metrics, project budget, stakeholder communications/change management, resolution/mitigation of issues and risks.

Oversees system/technology work streams and outcomes.

Contributes to internal/external continuous improvement initiatives.

Monitors new technologies and external trends to ensure BMS is leveraging the best of what is available

Monitors and oversees business capability operational health and metrics

Embraces a culture of quality, compliance and data integrity to promote a state of inspection readiness for the business capability

Participate in audits and inspections for the business capability to ensure data requests by auditors and agencies are met

Requirements

Bachelor’s degree required with an advanced degree preferred. Minimum of 8 years of direct experience independently leading and managing clinical trial (study, data, or system/technology) activities plus 1-2 years in a leadership position directing system, process, program or quality activities. Significant, demonstrated breadth of experience, versatility, and independent leadership and stakeholder management skills.

Experience in clinical trial, data, or technology management

Knowledge of GCP/ICH guidelines, regulations

Experience with Patient Portals and Patient Engagement practices and principles

Experience with Clinical Trial Awareness best practices

Experience with Regulatory requirements with regards to patient engagement and clinical trial disclosure and awareness

Understanding of the patient experience and perspective in clinical trials

Experience working with global teams in different geographies with a diverse set of perspectives in different regulatory contexts

Ability to analyze and interpret complex issues and propose innovative solutions

Experience with leading teams and driving innovation

Strong project management and planning skills

Effective oral and written communication skills to influence, inform, or guide others

Ability to effectively respond to regulatory trends, internal audits, inspection activities including root cause analysis/Corrective Action/Preventive Action (CAPA) plans for any findings.

Experience working in a matrix environment.

Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Company info

Sign Up Now - MiamiCrossing.com