Enforcement Division- Prosecution Legal Assistants Legal Assistant Manager - Manager V

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Prosecution Legal Assistants Legal Assistant Manager - Manager V
Duties: Responsible to the Director of Enforcement (Director) and performs highly advanced managerial work administering the daily operations and activities of the legal assistants and administrative assistants in the Prosecution Legal Assistants Section. Responsibilities include planning, assigning, supervising, and evaluating the work of assigned staff; establishing performance goals and objectives; providing mentoring and guidance on an on-going basis; developing procedures and priorities; and preparing statistical and other special reports. Work requires frequent contact with the public and other divisions within the agency. Work is performed under minimal supervision with extensive latitude for the use of initiative and independent judgment. Manages the day to day activities of legal assistants and administrative assistants in the Prosecution Legal Assistants Section. Keeps all legal assistants and administrative assistants informed of policies and priorities established by upper management. Develops performance standards and position descriptions; provides guidance and mentoring; develops, consults on, and recommends section personnel actions; drafts and delivers performance evaluations with oversight and approval of Director; and recommends, drafts, delivers and administers corrective feedback and formal personnel actions. Oversees the development of goals for the quality, quantity and timeliness of work produced by legal assistants and administrative assistants, and the establishment of targets for measuring success. Oversees the development of procedures, policies and priorities to guide the work of legal assistants and administrative assistants. Evaluates systems and processes affecting legal assistants and administrative assistants, identifies areas of needed change and makes recommendations to improve operational effectiveness for the Prosecution Legal Assistants Section and for the division. Oversees the preparation of statistical reports relating to workloads and productivity in the Prosecution Legal Assistants Section. Analyzes statistics and otherwise monitors the productivity of the Prosecution Legal Assistants Section and provides feedback as appropriate. Completes all hiring activities related to legal assistants and administrative assistants with oversight and approval of the Director. Evaluates the training needs of legal assistants and administrative on an ongoing basis. Oversees the training and professional development of legal assistants and administrative assistants. Develops, coordinates and delivers training as needed, or makes arrangements for training to be obtained from other sources. Assists the Director with compiling performance measures for the division. Participates in the development of performance measure projections for the Strategic Plan and Legislative Appropriations Request. Assists the Director in formulating, establishing and monitoring procedures, policies and priorities for the Prosecution Legal Assistants Section and the division. Participates in maintaining and revising the Complaint Resolution Procedures Manual, the Enforcement Plan and the Criminal Conviction Guidelines. Conducts statistical, documentary and investigatory research for the Director of Enforcement. Works closely with the Chief Prosecutor in managing the Prosecution workload that includes cases under all statutes administered by TDLR. Reviews and edits samples of work completed by legal assistants and provides feedback and guidance where appropriate. Monitors legal assistants’ workloads to ensure that work is completed timely. Coordinates and reviews open records request responses to the General Counsel’s Office. Provides technical guidance and training to staff on all computer programs used in the Enforcement Division. Assists the Director and Executive Office with analysis of proposed legislation and special assignments during legislative sessions. Researches and responds to inquiries about Enforcement cases and Enforcement holds placed in licensing records, from both inside and outside the agency. Conducts Internet research as needed to secure identity, location, ownership and other background information about individuals, business entities, properties, and events. Stays up-to-date on the status of enforcement cases by maintaining an accurate tickler system for notices of alleged violation and other time-sensitive documents. Supervises the maintenance of case files. Records relevant information in the case management system. Reviews investigative reports related to complaints to ascertain that all necessary evidence has been obtained and makes recommendations regarding resolution of Enforcement cases. Researches and interprets statutes, rules, regulations, codes, and administrative records, and analyzes their applicability and significance in specific fact situations presented in complaints. Performs duties in accordance with the Complaint Resolution Procedures Manual, the Enforcement Plan and the Criminal Conviction Guidelines. Consistently provides friendly, caring and professional customer service. Complies with division and/or agency training requirements. Demonstrates a spirit of teamwork, offering positive and constructive ideas, encouragement and support to other members of the staff and team, while upholding the agency’s core values. Keeps management appropriately informed of ongoing activity and critical matters affecting the operation and well-being of the agency. Adheres to all **MEMBERS ONLY**SIGN UP NOW***. Personnel Policies and performs other duties as assigned.

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