Senior Director of Engineering - Consumer Trust

Profile

Because you belong at Twilio.
The Who, What, Why and Where
At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. Our customers range from individual developers to large enterprises that are well known brand names and they collectively interact with millions of consumers.
Unfortunately, communications can also be misused by bad actors who attempt to game the system for nefarious purposes. We are looking for a talented and experienced senior engineering leader to help us build, manage and grow our global Consumer Trust engineering organization. Our engineering team owns our authentication and fraud prevention systems and services which Twilio and our customers depend on to prevent bad actors from causing harm to consumers. As a result, we are always innovating and launching products and services that are powered by a best in class communications platform.
Who?
Twilio is looking for a leader with a demonstrated track record of leading distributed systems engineering teams. More specifically, we are looking for candidates with the following skills and experience:
10 years of people management experience, leading engineering teams in a fast paced, dynamic environment. Experience with fraud, abuse, identity or authentication systems strongly preferred.
Highly data driven in decision making with clear understanding of good input and output metrics and the mechanisms to support them.
Passion for engineering hygiene and operational excellence. Demonstrated experience leading an engineering organization that delivers.
Ability to continuously improve quality through metrics-based defect tracking, coaching and development of engineering team members.
Solid understanding of agile methodologies, continuous integration, and test automation.
The ability to distill complex and ambiguous situations into aligned priorities with actionable plans for your team.
The ability to help your team understand and stay focused on the customer and business outcomes.
Excellent communication and interpersonal skills, ability to be personable yet persistent. You are able to articulate the “why” for a team’s priorities and the customer impact.
Bachelor's degree or equivalent experience.
What?
As a Sr Director, Engineering - Consumer Trust, you will live the Twilio Magic values:
EMPOWER OTHERS: Curate, lead and grow a team of passionate engineers. Provide support and guidance that enables the team to self-organize and to achieve sustained high velocity and predictability.
WEAR THE CUSTOMER’S SHOES: Deliver engineering plans and architecture for our risk and authentication platforms.
WEAR THE CUSTOMER’S SHOES: Provide experimentation capabilities for product leaders to ensure we are able to deliver the best possible solutions for our customers.
EMPOWER OTHERS: Help employees grow through career development, coaching, and mentoring while guiding senior contributors to maximize their potential. You'll provide a clear path for progression through personal development plans, defining goals, perform evaluations, and collaborate with employees on their objectives. Most of all, ensure employees are having fun with their work.
BE AN OWNER: Own, operate, and maintain your team’s services. Employ Agile methodologies to continuously deliver value to customers. Enhance and maintain a rotating on-****,624
Rest of Colorado:
$200,880 - $276,210
Additionally, this role is eligible to participate in Twilio's equity plan.
An overview of Twilio’s benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
Healthcare Insurance and Leave
Prescription Drug
Dental
Vision
Flexible Spending and Health Savings Accounts
Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one
Financial Benefits
Short and Long Term Disability Insurance
Life and Accidental Death & Dismemberment Insurance
401(k) Retirement Savings Plan with a match
Reimbursement Programs & Stipends
$65 per month work-from-home stipend
Up to $50 per month for wellness expenses and activities
Up to $30 per month to use towards books/eBooks

Company info

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