Associate Director Account Management

Profile

Description

The Associate Director, Account Management is responsible for growing membership within existing accounts and for directly managing business relationships with client accounts. The Associate Director, Account Management requires a solid understanding of how organization capabilities interrelate across department(s).

Responsibilities

The Associate Director, Account Management oversees customer account management, including negotiating contracts and agreements. Develops and oversees customer retention campaigns. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates.

Position Requirements:


Manage a team of Account Representatives, Account Managers and Sr Account Managers responsible for assessing client needs and objectives, developing and delivering on account plans and managing day-to-day needs for assigned accounts.
Plan and implement cross-departmental assessment of accounts to define and segment based on unique client needs; Build-out projects and services to support effective delivery in this segment, improve performance through satisfaction levels, retention rates and account growth.
Ensure long term scalability and anticipate future needs for the team in conjunction with other account management leaders supporting the Account Management department.
Determine and share best practices across the Sales, Marketing, Clinical Management, Operations and Account Management Teams to create an account management model that differentiates Enclara from its competition.
Ensure all staff has the skill sets/talent necessary to consult with clients and ensure superior account management.
Ensure staff is trained on process and new technologies to insure service satisfaction.
Provide account leadership including coordination of internal analytical and product resources to deliver on client's needs and expectations.
Maintain a strong account team through optimum selection, training and development, appraisal and motivational techniques.
Maintain a high level of organization flexibility through employee and career path development.
Continually optimize account management procedures within the department and between other departments to ensure the timeliness and quality account management.
60% travel requirement to support account management and individual client on-site support


Required Qualifications


Bachelor's Degree
Minimum of 8-10 years of work experience in sales/account management; experience in healthcare/hospice preferred.
5 or more years of management experience
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Exceptional relationship management and account management skills required; strong negotiating skills and escalation management are critical.
Demonstrated ability to ensure achievement of client objectives and company financial objectives through understanding of client needs.


Preferred Qualifications

Additional Information

Scheduled Weekly Hours

40

Company info

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