FSQA Coordinator - Customer Care

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Job Information
Tyson Foods
FSQA Coordinator - Customer Care
in
Springdale
Arkansas
At Tyson Foods, the safety of our team members is our top priority. For that reason, successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required to enter Tyson facilities.
En Tyson Foods, la seguridad de los miembros de nuestro equipo es nuestra principal prioridad. Por esa razón, los solicitantes seleccionados para este puesto deben estar completamente vacunados contra COVID-19 como condición de empleo. Se requerirá la verificación de la vacuna para ingresar a las instalaciones de Tyson.
Job Details:
SUMMARY: This position is responsible for managing and coordinating the investigation documentation and processing of materials associated with product complaints. The TM will be required to recognize product complaints that could result in a loss of business for the company and communicate findings to the appropriate FSQA Teams. The TM will be responsible for reviewing all reported cases daily as well as identifying objects reported as foreign material recognizing and reporting trends to the General Manager and FSQA Directors and recognize non-foreign material related matter and respond independently to internal and external stakeholders.
Additional responsibilities could include but are not limited to creating and sending reports to FSQA and or appropriate team members communication with a 3rd party vendor to maintain accurate database records contacting consumers and or customers via email and or phone shipping items and other tasks related to Food Safety and Quality Assurance.
REQUIREMENTS:
Education: High School diploma or equivalent.
Experience: 2 plus years’ experience.
Computer skills: Basic computer skills; minimum of 25 WPM with MS Office application Word Excel preferred.
Communication Skills: Excellent written and verbal communication skills. Professional phone and organizational skills are a must.
Special Skills: Must have an analytical logical thought process and meticulous attention to detail with the willingness and ability to work independently in a fast-paced environment. Knowledge of animal anatomy food preparation and production are preferred.
*PLEASE NOTE
This position does not offer reimbursement for interview expenses and/or relocation assistance. Priority consideration will be provided to area applicants that reside within a 50 mile radius of the posted location first. If local applicants are not selected, applicants from other areas will then be reviewed for consideration.
If you are relocating to this area, please note your relocation date in your Cover Letter.
Relocation Assistance Eligible:
No
Work Shift:
1ST SHIFT (United States of America)
Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.
Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCPA Job Applicant Notice at Collection, click here (****applicant notification.pdf) .
At Tyson Foods, the safety of our team members is our top priority. For that reason, successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required to enter Tyson facilities.
Our team members make the difference. If you are ready to grow your career with an industry leader and want to positively impact the team and community around you, then join us in helping us in raising expectations.Join us on the journey.
At Tyson, we are raising expectations for how much good people can do. Our Talent Strategy is to Attract, Grow, Reward and Retain the best talent, and we believe that our Culture is the connecting thread that drives that strategy!
We strive to be a talent magnet to establish a reputation for being a talent rich organization where team members can grow their career while growing the business.
We are a high performing organization where team members are rewarded (Pay, Benefits and Recognition) for their contributions, and given the opportunity to support and/or volunteer with programs that help Tyson make a lasting social impact in the communities where we live and work.
To learn more about our culture, please read Our Purpose (****.
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