Manager Call Center

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Manager, Call Center','200166','Revenue Operations Management','Washington-Seattle','Days','40 hours per week','40 hours per week','Variable','Variable','Monday - Friday','Monday - Friday','','','!*!Honored as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason in Seattle, WA, is internationally recognized as a preeminent organization that is focused on transforming health care. True to that vision, we spent this past decade creating and delivering a multitude of innovations. The results? Industry-changing process improvements and initiatives that have revolutionized our ability to eliminate waste, cut costs, and most importantly, improve the quality of services. Our commitment to Team Medicine and the transformation of health care is what built our reputation as a quality leader, and empowers us with the capability to provide rapid access to care through our Virginia Mason Production System.
 
As a key member of our leadership team, you will help to continually develop the results-driven initiatives that define our success and are transforming healthcare. 
This position is responsible for Patient Access and all Pre-Registration functions, including planning, organizing and coordinating all aspects of daily operations for the Appointment Scheduling Call Center, ensuring efficiency, high quality outcomes, and internal and external customer satisfaction. It assures and is responsible for the effectiveness and efficiency of telephone performance for all sites/departments it serves, including achievement of specific service targets (i.e., service level, abandonment rates, accuracy rate, quality metrics, etc.) ','!*!
This position requires a Bachelor's Degree or the equivalent with a minimum of 3 years of Call Center supervisory or management experience.
Exceptional interpersonal skills and an emphasis on customer service.
Must be trained in quality improvement methodology and tools.
Skilled in team dynamics, interpersonal communication and consensus building.
Ability to be decisive while preserving a working relationship with key stakeholders.
Previous experience managing a large and/or complex department budget.
Preferred: Previous healthcare experience.
Virginia Mason offers much more than competitive compensation and benefits. With continuing education opportunities and the added potential of relocation assistance, you will find our commitment to your well-being is both rewarding and refreshing.   
There is also the lifestyle benefit that comes with finding yourself in the heart of the Pacific Northwest. Surrounded by the vibrancy and sophistication of one of the most livable cities in the country, finding the perfect urban or outdoor pursuit will instinctively and pleasurably become second nature.  
 
We are an equal opportunity/affirmative action employer. ','Manager, Call Center

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