Care Coordinator Author by Humana Afternoon/Evening and Weekend Shifts

Profile

Description

The Care Management Support Assistant 2 contributes to the administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain an optimal wellness state by guiding members/families toward and facilitating interaction with resources appropriate for the care and well-being of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Care Management Support Assistant 2 decisions are typically focused on the interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications:


High School Diploma
Less than 3 years of technical experience with Microsoft , Word, Excel, Outlook
Knowledge of Microsoft Word, Excel and Outlook
Administration support experience in a healthcare industry
Familiarity with care and well-being resources
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Previous experience working in a call center like environment


Preferred Qualifications:


Associate's Degree
Microsoft Access proficiency


Additional Information:

The work hours for this position are 12:00pm to 8:00pm, weekdays and every weekend. Associates will have two consecutive days off during the week.

#Author

Scheduled Weekly Hours

40

Company info

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