Senior Manager Business Systems Operations- Patient Operations

Profile

Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.

BMS's Cell Therapy business is entering an exciting new phase as it begins the commercialization of its first CAR-T products. Commercialization drives new scope, scale, and complexity across the network and requires manufacturing sites, global organizations and IT systems to work together in new ways. This job will work with a new organization that has been established to manage this rapidly evolving environment. At the intersection of people, process, and systems, -each Global Business Process Owner owns a process segment in what we call the arm-to-arm process, or everything from patient enrollment until patient treatment. This includes network planning & allocation, patient apheresis & treatment, manufacturing site scheduling, manufacturing & quality operations, raw materials & procurement, logistics & order management, and master data management. This position will act as the Global Business Process Owner for the Patient Apheresis and Treatment segment. Ownership of a process segment requires leading cross-functional teams of local process owners and subject-matter experts to identify both challenges and opportunities. Once identified, this leader works with the portfolio management team to drive the prioritization and ultimate mobilization of resources necessary to deliver change. This is a mix of near-term solutions to satisfy immediate needs, and multi-year road maps to attain strategic targets.

This job reports in through BMS's Global Patient Operations team and works closely with other process owners, Cell Therapy senior leadership, Cell Therapy subject matter experts, and IT partners. This is an exciting opportunity to shape how BMS's Cell Therapy network operates, as well as lead cross-functionally across many parts of the Cell Therapy network.

JOB RESPONSIBILITIES :


Act as Business Process Owner for Patient Operations (Patient Apheresis & Treatment Segment) and represent the team on the Process Council. Work with a cross-functional team focused on ensuring process and system changes requested by or impacting teams from the Patient Apheresis and Treatment Segment are captured, planned for, and delivered
Work with the Head of Process Optimization to identify business process gaps or improvements that require evaluation and input from the Process Council.
Partner with leaders in Manufacturing, Supply Chain, Quality, Regulatory, IT and others to ensure compliant and scalable processes are developed and documented
Prioritize the pipeline of requirements for cell therapy systems
Build and mentor a cross-functional community of professionals and support their individual growth
Work with senior leaders to help establish performance goals and strategic/operational objectives for the Cell Therapy Business organization
Develop process metrics that can be used to provide performance insights to stakeholders


Qualifications and Education Requirements


Bachelor's degree in a life sciences or engineering discipline and a minimum of 7 years of relevant biotechnology or pharmaceutical industry
2 years of people management or supervisory experience is preferred
Experience leading cross-functional matrix teams
Excellent oral and written communication skills. Skilled at presenting complex topics to senior leaders.
Proven record leading or contributing to projects or programs in support of GXP operations
Experience with regulatory inspections
Extensive knowledge of current industry practices
Experience with interpretation and application of guidelines and regulations
Proven ability to adjust to multiple demands, shifting priorities and unexpected events while maintaining a positive work attitude


Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

Company: Bristol-Myers Squibb

Req Number: R1525788_EN

Updated: 2020-06-02 00:00:00.000 UTC

Location: Seattle,Washington

Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.

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