Manager Department of Hospital Care

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Manager, Department of Hospital Care','211562','Hospitalist Service','Washington-Seattle','Days','40 hours per week','40 hours per week','0800-1630','0800-1630','Monday-Friday','Monday-Friday','','','!*!Honored as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason in Seattle, WA, is internationally recognized as a preeminent organization that is focused on transforming health care. True to that vision, we spent this past decade creating and delivering a multitude of innovations. The results?  Industry-changing process improvements and initiatives that have revolutionized our ability to eliminate waste, cut costs, and most importantly, improve the quality of services. Our commitment to Team Medicine and the transformation of health care is what built our reputation as a quality leader, and empowers us with the capability to provide rapid access to care through our Virginia Mason Production System.


As a key member of our leadership team, you will help to continually develop the results-driven initiatives that define our success and are transforming healthcare.

Accountable for the operational business, financials, and daily management activities of a multi-specialty inpatient medical practice (Hospitalists, Intensivists, etc.). In conjunction with the Senior Director or Vice President and the Physician Leaders, oversees physician practice management including operations, revenue cycle, patient relations, finance, human resources, and planning and development. Includes Department of Hospital Care with more than four multi-specialty areas and 50-75 physicians and advanced practice providers. This position will focus on developing and executing strategic and operational work plans and establish professional relationships with the entire clinical team, hospital leaders, nursing, medical staff office, as well as community providers and specialty physicians.

Responsibilities include:
Ensures smooth flow of Dept. of Hospital Care operations. Develops, modifies, implements, and evaluates operational processes for the section. Assigns and changes priorities within the work unit to assure exceptional customer service. Acts as a resource to staff, providers, and other personnel for all daily operational needs. Oversees provider scheduling process, assessing patient flow, and making critical decisions on staffing. 
Performs all aspects of human resource management. Partners with Section Heads in physician recruiting, hiring, training, and discipline. Additionally, has similar accountability for all Advanced Practice Provider’s in the section as well as other team members. Maintains and updates staff procedure manuals, staff training programs and quality assurance programs. 
Ensures patient satisfaction by analyzing patient complaints, concerns and suggestions and providing appropriate follow-through. 
Forecasts staffing, capital and partners with Section Heads with budget development and revenue cycle management. Ensures daily accountability for all providers with regard to coding and documentation compliance. Assures cost-effective daily operations and allocation of section resources to optimize available staff with demand for service. 
Plans and organizes staff and providers to meet patient care needs. Ensures daily management is performed, problems corrected and schedules in place to ensure a safe environment for patient care/service delivery. 
Focus on improving department level quality and safety outcomes including oversight and management of all Patient Safety Alerts across the department. Ensuring our quality outcome dashboards are relevant and driving improved patient care outcomes, and maintaining compliance with state, federal and regulatory agency requirements for facilities, care and staff. 
Participates as a contributing member of section, department, and VM-wide leadership team in organization-wide committees to establish or improve customer service and administrative plans and policies. Represents department and VMMC to local community and business groups. 
Develops and implements department-specific strategic goals utilizing lean principles to improve the work of the department while continuing to update and create policies and procedures through consistent standard work. 
Participates in quality and quantitative improvement projects focused on achievement of annual organizational goals and lean initiatives; ensures implementation of and adherence to improvement changes. 
Acts as a contributing member of team as needed to facilitate delivery of patient care.
','!*!· Bachelor’s Degree in business administration, health administration, nursing or a related field, or equivalent experience.
· Three years progressively responsible healthcare management experience 
· Must have the ability to work with physicians and staff in a collaborative manner as well as strong leadership and communication skills
· Proven proficiency in financial management, which includes comprehensive understanding of revenue cycle as it relates to physician practice
· Can communicate clearly, effectively, and concisely to a variety of audiences, including physicians.
· Strong Human Resources skills.

Preferred:
· Master's Degree in business administration or health administration preferred. 
· LEAN-Six Sigma certification preferred
· Two or more years’ experience managing a hospital-based physician group practice preferred.

Virginia Mason offers much more than competitive compensation and benefits. With continuing education opportunities and the added potential of relocation assistance, you will find our commitment to your well-being is both rewarding and refreshing. 

There is also the lifestyle benefit that comes with finding yourself in the heart of the Pacific Northwest. Surrounded by the vibrancy and sophistication of one of the most livable cities in the country, finding the perfect urban or outdoor pursuit will instinctively and pleasurably become second nature.  

We are an equal opportunity/affirmative action employer.
','Manager, Department of Hospital Care

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