Training Specialist - Herndon Va. Grove City Pa.

Profile

POSITION:
Training Specialist -- Background Investigations
RESPONSIBILITIES:
* Oversee Contractor and Employee Investigator training programs.
* Work closely with program teams to support training for operational staff.
* Provide expert knowledge concerning the formulation of curricula for background investigator training.
* Coordinate and conduct need assessments to identify need and opportunity areas across multiple contracts and lines of business.
* Collaborate with Customer POCs, program SMEs and business stakeholders to create and develop content for training courses, curriculum and resources.
* Development of curricula objectives and tailor curricula to specific client requirements.
* Design instructional evaluation methods.
* Develop or assist in the development and validation of tests for measuring proficiency of students.
* Measure end results of training programs against objectives.
* Provide technical assistance on compliance with client training requirements.
* Recommends new curricula, revision or termination of existing curricula, changes in instructional methodology and the use of new audio-visual equipment.
* Serve as a Learning Management System (LMS) Administrator
* Create and develop training materials for use with in-person classroom and online trainings.
* Collaborate with Program Office and Field Operations personnel to create, develop and refine job aids and resources for both new and experienced personnel.
* Administer and maintain documents, guides and resources used for training programs and housed in document libraries.
* Coordinate with program teams to interpret and disseminate Customer requirements as outlined in customer provided manuals, policy memos, and transmittals.
* Provide Training Manager and/or respective Regional Field Manager with feedback regarding students/learners.
* Provide Contract and Employee Investigators with guidance on investigative and formatting requirements.
* Assist field staff with case specific issue resolution.
* Assist Contract and Employee Investigators with navigational and operational workload issues.
* Facilitate and provide support for remediation training for Contract and Employee Investigators.
* Ensure project compliance with ISO standards.
* Conduct Basic Investigator and Contract Specific Training Courses.
* Conduct annual field and in-house refresher trainings.
* Willing to travel up to 25-50% of the time.
* Other duties as assigned.
QUALIFICATIONS:
* U.S. Citizen.
* At least 18 years of age.
* Bachelor's Degree from four-year College or university; experience in background investigations and knowledge of the background investigation process or equivalent combination of education and experience.
* High reasoning skills, including ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in oral, written, diagram, or schedule form.
* Intermediate math skills, including ability to calculate figures and amounts.
* Strong communication skills (both written and oral), including ability to read, analyze, and interpret general business periodicals, customer guidance/manuals, investigator handbook, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to present information in an effective manner to senior management.
* High computer skills and ability to work in a MS Windows based operating environment, including proficiency with Microsoft Office (Word, Excel, PowerPoint), Internet, SharePoint, Microsoft Teams, and E-mail.
* Ability to interact and collaborate with colleagues with diverse backgrounds and experience.
* Experience managing and administering a Learning Management System (LMS) to include defining user roles, creating courses, running reports, and troubleshooting issues.
* 3-5 years of experience classroom and remote training in background investigations field.
* Preferred: Experience in instructional system design/Curriculum development and related software (e.g. Articulate, Captivate, Camtasia).
Location(s):
Herndon, Virginia, United States
Grove City, Pennsylvania, United States

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