Sr. VP of UPS Store Franchise Ops Flex Location

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Job Summary
The Senior Vice President of Operations establishes and oversees the short-term and long-term strategies for TUPSS Global Operations. This position maintains and develops Franchisee, Area Franchisee and Master Licensee relationships to ensure awareness of network and compliance issues. This position manages Regional Coordinators directly.
Responsibilities
Creates operational strategies and operating plans (e.g., support tools for Franchisees, refinement of the business model, etc.) to ensure worldwide execution of corporate business plans; creates long-term operations strategies to improve efficiencies
Oversees the improvement of tools (e.g., financial planner, business performance reviews, etc.) to enhance profit opportunities
Shares best practices with Franchisees, Area Franchisees, and Master Licensees to improve store level performance
Challenges the current business model to ensure customer needs and profit objectives are met
Monitors Franchisee compliance through audit reviews to protect the brand
Ensures Area Franchisee and Master License Agreement compliance to protect domestic and international legal agreements; authorizes actions to correct compliance issues
Manages resources and people processes (e.g., Quality Performance Review [QPR], Career Development, Succession Planning, Salary Administration, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures
Coaches others and provides on-going feedback and support to improve performance as they take on greater responsibilities
Identifies opportunities to involve others in new and challenging work assignments that advance the skills and capabilities of individuals and the organization
Makes strategic decisions about the lateral movement and promotion of people to develop skills and fill key positions
Establishes relationships with the global network (i.e., global network of stores) to ensure understanding of issues facing Franchisees, Area Franchisees and Master Licensees
Meets with Franchisee Committees to ensure an understanding of network issues
Visits global locations and participates in network meetings to ensure understanding of network issues
Participates (e.g., presents, answers questions, etc.) in global conventions to educate the network on strategies and best practices
Preferences
Determines need for balanced investigation vs. exhaustive analysis and directs efficiently; leads efforts to identify and procure the data and technical resources needed for staff to efficiently and effectively complete work
Identifies multiple business needs in complex situations (e.g., involving several organizations, competitors, etc.); gathers complex data, evaluates trends in data and integrates information from many sources to determine needs; creates solutions that address current and future needs
Demonstrates an expert level of understanding of business requirements or critical elements of a complex problem; provides comprehensive, integrated solutions to complex problems; develops best practices that may create new business opportunities
Understands franchise/e organization structures/relationships and franchise products and services and how they relate to corporate profitability; understands royalty streams and funds transferal (from Franchise to Area Franchise to MBE
Resolves complex, recurring problems and advises others in improving safety and minimizing company risk
Adapts organizational procedures or processes to meet new or changed regulations; provides expertise in legal or regulatory compliance issues; identifies compliance policies and procedures for new work environments
Addresses problems involving global business needs routinely and applies cultural sensitivity when making decisions on business issues; recognizes and pursues opportunities for advanced cultural awareness
Negotiates agreements in complex situations and anticipates objections and overcomes resistance; creates future negotiation processes or strategies and helps stakeholders understand the possible implications of decisions
Develops project management plans and leads the implementation for the most complex and longer duration projects and programs; develops recommendations and facilitates fulfillment of all project requirements given the current project and organizational dynamics; considered an expert in the discipline of project management and remains current on advanced project management practices and tools
Demonstrates an in-depth knowledge of small package operations; evaluates new or improved processes, procedures, methods, tools, equipment, and technology; understands the impact of emerging trends on small package operations; develops strategic plans for effective small package operations
Determines most appropriate creative or resourceful approach to resolving issues; resolves potential issues before they occur; overcomes barriers to solve problems
Demonstrates an expert level of knowledge of the customer organization; establishes strong network with key decisions makers; sought after as trusted advisor to consult on a variety of customer needs
Bachelor's Degree (or internationally comparable degree) in Engineering, Marketing, Business Administration or related field
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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