Monitoring Operator - Technical Operations

Profile

Join the Interactive Brokers Team!
Interactive Brokers Group has been consistently at the forefront of trading innovation
, starting with the invention of the first floor-based handheld computer in 1983 and we pride ourselves on being primarily a technology company. We continue to challenge the status quo and push boundaries to offer the best trading platform with the most sophisticated features all for the lowest cost to our customers. Software development is the lifeblood of our firm, and it shows in our stellar brokerage platform. We offer award-winning desktop, mobile and web applications which provide our clients with the tools they need to be successful. **MEMBERS ONLY**SIGN UP NOW***. (IBKR); is rated #1 - Best Online Brokers 4 years in a row by Barron’s , Best Online Brokers - Barron's Award
(read more).
About the role -
As a global technology leader in Financial Services, IBKR maintains tens of thousands of individual IT components and millions of dollars of infrastructure supporting the business. Inside our global IT operations centers, these systems, networks, processes, and infrastructure are monitored 24/7/365 ensuring platform stability and proper function.
We are searching for someone to monitor our vast IT systems and infrastructure as part of a global team of technical operations staff covering all shifts to support continuous monitoring. You will detect issues, respond to alarms, escalate problems, and perform incident management among our various teams.
Key Responsibilities:
Monitor all aspects of the Interactive Brokers brokerage and employee facing systems including:
Production system processes and services
Underlying network links and hardware components
Underlying server nodes and connectivity
Remote access and telecommunications systems
Environmental, power & security systems
Real time processing and file delivery systems
Preferred:
Experience with IT systems
Practical (or at minimum, theoretical) knowledge of ITIL
Experience with Jira, Confluence and ServiceNow
Candidate must be a technology enthusiast, be proactive, display a sense of vigilance and have a hands-on mentality
Company Benefits & Perks
Competitive salary, annual performance-based bonus and stock grant
Retirement plan 401(k) with competitive company match
Excellent health and welfare benefits including medical, dental, and vision benefits
Wellness screenings and assessments, health coaches and counseling services through Employee Assistance Program (EAP)
Paid time off and a generous parental leave policy
Daily company paid lunch and a fully stocked kitchen with healthy options for breakfast and snack
Corporate events including team outings, dinners, volunteer activities and company sports teams
Education reimbursement and learning opportunities
Modern offices with sit/stand desks and multi-monitor setups
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Company Overview
Interactive Brokers LLC, a subsidiary of **MEMBERS ONLY**SIGN UP NOW***. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.
Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.
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Company info

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