It Training amp Support Manager

Profile

IT Training & Support Manager
The candidate will develop technical training programs and help others develop skills that will make them better professionals. Must be extremely knowledgeable in the training field and possess solid technical aptitude. Independently develop course curriculum for staff with input solicited from the CHRO and the HR department. Responsible for developing and overseeing new hire orientation of attorneys and staff as it relates to all IT related items. Development of written, verbal, and video training curriculum to promote learning. Responsible for ensuring the overall effectiveness of training programs and develops and implements necessary actions for improvement. Identify trends/training opportunities based on requests submitted to the help desk and participation with staff in groups or one-on-one. Responsible for all providing training for aspects of technology to achieve a seamless and intuitive experience for attorneys and staff, including workstation setup, conference room setup, mobile experience. Evaluate and recommend solutions that promote user collaboration, such as real-time document coauthoring, desktop video conferencing, and secure file sharing. Work closely with other IT team members to champion IT projects and initiatives through communication. Create standard communication procedures for new releases, training announcements, and service changes, including but not limited to scheduled and unscheduled outages. Perform root cause analysis to eliminate repeat issues and collaborate with other IT members on remediation. Responsible for optimizing help desk workflow and follow-up procedures. Development of self-service options to supplement help desk information. Establish a feedback mechanism through which end users can rate their IT service. Collaborate with Network Administrator on cybersecurity awareness training and work with firm leadership to promote compliance and participation in annual security training.

Company info

Sign Up Now - MiamiCrossing.com