It Technician

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It Technician
The candidate will work under the IT Director to manage and administer IT infrastructure and provide technical assistance to a growing 220+ user firm. Responsibilities: Answering and responding to user inquiries regarding computer software or hardware operations in a timely manner and being able to do so in person or remotely. Setting up equipment for employee use including proper installation of operating systems and related software, user desktop environment, cabling, connectivity, etc. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and putting them into practice. This includes identifying issues and reviewing related information to develop and evaluate options and implement solutions. Onboarding of new users to ensure each has a complete computing environment as well as a desk phone, and any additional specialized equipment required to do their job. Install, test and configure each new employee’s workstation, peripheral equipment and software. Conducting tests and inspections of products, services, or processes to evaluate quality or performance. All tasks required to ensure that the firm’s 220+ users have a secure, efficient, and reliable IT infrastructure for carrying out the firm’s business. Ability to be available occasionally after hours, to address time sensitive projects, perform systems maintenance, or respond to IT emergencies. Anticipating, planning, and maintaining the technological needs of the firm, remaining up to date on hardware & software developments and advances. Must be equipped with the skills necessary to satisfy the responsibilities stated above. Should have 5+ years systems administration & technical support experience in an office environment. Should have strong understanding of Windows operating systems, Active Directory, and Microsoft 365 and strong knowledge of laptops & desktops, servers, printers, terminal servers, and faxing. Understanding of the basic concepts of Microsoft Azure & cloud solutions a plus. Understanding of networking concepts & devices, as well as VoIP telephony a plus. CompTIA/A+, operating systems, cloud services, or other related certifications a plus. Preferred : Associate or Bachelor’s degree in Information Technology field or related studies. Prior experience working with technology in a law firm setting. Must have Needles/Case Management platform knowledge.

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