Ticket Operations Coordinator Administrative Support Coordinator I 511350

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Job Description
Description:
Position Summary
Under general supervision of the Associate Athletic Director of Ticket Operations, the Ticket Office Assistant provides customer service and ticket sales duties in person and via the telephone. The customer base includes current season ticket holders, SDSU students, SDSU faculty/staff, and the general public. Works on independent projects including, but not limited to, assistance with the outbound ticket sales team, seat relocation and additional seat requests to upgrade Aztec Club members for football, event creation for Archtics and Ascot systems, and phone messaging. Will serve in a supervisor role on select game nights for all ticketed events and be the designated representative for away football games.
For more information regarding Athletics, click here
This is a full-time (1.0 time-base), benefits-eligible, temporary position anticipated to end on or before December 31, 2022, with the possibility of reappointment. This position is designated non-exempt under FLSA and not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
The individual hired into this role will work on campus at SDSU in San Diego.
Education and Experience
Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.
These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.
Preferred Qualifications
One year of customer service including cash handling duties.
Experience with Archtics/Ticketmaster and Ascot accounting systems.
Specialized Skills
Ticket sales experience in an athletic ticket office environment.
Proficient with Microsoft Word and Excel.
Effective interpersonal and verbal/writing skills.
Compliance with all NCAA, conference, and **MEMBERS ONLY**SIGN UP NOW***. rules, policies, and procedures are of paramount importance to the university. All position responsibilities should be carried out in full compliance with all such rules and regulations.
Compensation and Benefits
Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources. Starting salary upon appointment is not expected to exceed $3,400 per month.
**MEMBERS ONLY**SIGN UP NOW***. offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here
CSU Classification Salary Range: $3,276- $5,148 per month.
SDSU COVID-19 Vaccine Policy
In accordance with the California State University systemwide policy, students, faculty, and staff must be fully vaccinated against COVID-19 or provide a valid medical or religious exemption in order to access campus. An individual is considered fully vaccinated two weeks after their second dose of a two-shot vaccine or two weeks after the first dose of a single-shot vaccine.
The individual hired into this role will be required to submit their completed vaccination documentation to the university's secure online health portal prior to beginning work. Individuals with an approved medical or religious exemption on file with the university will be required to participate in SDSU's COVID-19 testing program.
Supplemental Information
Initial review of the required application materials, including cover letters and resumes, will begin on March 14, 2022. To receive full consideration, apply by March 13, 2022. The position will remain open until filled.
University employees that have direct job responsibilities involving intercollegiate athletics are expected to have knowledge and understanding of NCAA, conference and University rules, policies, and procedures governing intercollegiate athletics. Additionally, he or she is required to notify the appropriate personnel of any knowledge of, or should have known of, any violation or suspected violation of NCAA, conference, or University regulations.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
**MEMBERS ONLY**SIGN UP NOW***. is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
SDSU is a smoke-free campus. For more information, please click here
SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.
Applicants with disabilities and applicants who require assistance completing an application may contact Noemi Bravo-Rojas at ****
Closing Date/Time: Open until filled
Job Address
San Diego
California
92182
United States
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About **MEMBERS ONLY**SIGN UP NOW***.
Join SDSU and make a difference through meaningful work that contributes to knowledge and provides rich opportunities for students. The dynamic synergy between SDSU and the San Diego region furthers SDSU's excellence and global impact. Every member of our team can proudly proclaim, I Am SDSU.
**MEMBERS ONLY**SIGN UP NOW***. is a place of knowledge, experience and impact. It is one of the oldest institutions in California, with 400,000 living alumni and many more friends in the community who have a stake in its future. At SDSU, diversity and excellence go hand-in-hand. The university celebrates diversity and inclusion, embracing a broad definition of diversity that includes people of every race, religion, gender, ethnicity, veterans, people with varying abilities, and members of the LGBTQ community. SDSU hires individuals with a commitment to working effectively with individuals from diverse backgrounds.
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