Dell Quest Software Public Sector Renewal Representative

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Dell Quest Software Public Sector Renewal Representative - Columbus, Ohio

Dell, Inc. is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a Software Public Sector Renewal Representative to join our team in Columbus, Ohio.

Quest Software, an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems, is now an important component of Dell's Software Group. Quest bolsters Dell's competitive position in delivering end-to-end IT solutions and is a strong strategic fit with Dell's software group.

The Software Public Sector Renewal Representative is responsible for managing the day to day administrative activity and customer service requirements within an assigned sales region. The position will support our re-sellers and renewal representatives working directly with our customers to renew.

Role Responsibilities
- Prepare the monthly annual renewals by the set deadlines

- Review for accuracy related to:
Pricing per standard guidelines, per contractual terms, inclusive of negotiated terms and government terms (GSA, DISO), and appropriately after a multi-year discounted deal (removal of prior discount). End of Life products/ Swap requirements. Upgrades.
- Update quote comments to be current and relevant.
- Ensure associated assets are correct and valid.
- Verify that the currency carried over properly from the prior renewal.
- Update renewals as appropriate for change in currency, usually requested by the customer.
- Prepare quote revisions as requested for addition and removal of products.
- Prepare co-term quotes.
- Create quotes for reinstatements/hard fails.
- Update quotes for multi-year option.
- Order Processing.
- Prepare quotes for processing based on PO, e-mail auth or signed quote received.
- Review and submit prepaid orders.
- Preparation of credit memos/re-bills as appropriate.
- Manage cancellations for the region you support.
- Create asset lists as requested by the renewal rep.
- Other duties as determined.

Requirements
- Excellent communication skills.
- Detail oriented.
- Self starter.
- Strong customer service.
- Understanding of basic algebra.
- Knowledge of MS Office Suite, particularly Excel.

Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell's team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?
- Life at Dell means collaborating with dedicated professionals with a passion for technology.
- When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
- Our team members' health and wellness is our priority as well as rewarding them for their hard work.

Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.

Come join us. For more information, visit us on the web at ****DMALI
DMADI

Dell is an Equal Opportunity Employer.

Requirements
- Excellent communication skills.
- Detail oriented.
- Self starter.
- Strong customer service.
- Understanding of basic algebra.
- Knowledge of MS Office Suite, particularly Excel.

Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell's team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?
- Life at Dell means collaborating with dedicated professionals with a passion for technology.
- When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
- Our team members' health and wellness is our priority as well as rewarding them for their hard work.

Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.

Come join us. For more information, visit us on the web at ****DMALI
DMADI
Department:
Inside Sales - Inside Sales Specialist
Dell
One Dell Way
Round Rock, TX 78682
Web: ****

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