call Center Agent

Profile

The **MEMBERS ONLY**SIGN UP NOW***. is seeking a dedicated and highly motivated Permanent Communications Center Attendant to join our Environmental Services team. This pivotal role involves serving as the first point of contact during emergencies and plays a crucial part in coordinating response efforts to protect and preserve the environment and community safety. The ideal candidate will possess excellent communication skills, the ability to operate advanced telecommunication equipment, and a strong commitment to environmental stewardship. As a Communications Center Attendant, you will be responsible for receiving and dispatching emergency calls, maintaining accurate records, and ensuring seamless communication between various departments and external agencies. A thorough understanding of emergency protocols and environmental regulations is essential to effectively support our mission. This full-time position offers an opportunity to contribute meaningfully to public safety and environmental protection efforts within the Kendall community. Candidates must demonstrate reliability, quick decision-making capabilities, and a calm demeanor under pressure. Joining the **MEMBERS ONLY**SIGN UP NOW***. means becoming part of a dedicated team devoted to excellence, integrity, and proactive service in environmental emergency management.

Responsibilities:

Receive and process emergency and non-emergency calls promptly and accurately.

Dispatch fire, environmental response, and other emergency personnel effectively.

Maintain clear and constant communication with field units and supervisory staff.

Monitor multiple radio channels and other communication systems simultaneously.

Keep detailed logs and records of calls, dispatches, and incidents.

Follow established protocols to prioritize calls and allocate resources efficiently.

Coordinate with local, state, and federal agencies during environmental emergencies.

Assist in maintaining and troubleshooting communication equipment.

Provide support and information to the public in a courteous and professional manner.

High school diploma or equivalent; additional certification in emergency communications preferred.

Previous experience in a communications center or emergency dispatch environment is highly desirable.

Strong verbal and written communication skills.

Ability to remain calm and professional in high-stress situations.

Proficient with multi-line telephone systems, radio equipment, and computer-aided dispatch systems.

Knowledge of environmental service protocols and emergency response procedures.

Flexibility to work various shifts, including nights, weekends, and holidays.

Excellent problem-solving skills and the ability to make quick decisions under pressure.

Strong attention to detail and organizational skills.

Company info

Sign Up Now - MiamiCrossing.com