Senior Desktop Engineer

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Senior Desktop Engineer
The candidate will work with other members of the Application group and other groups to troubleshoot and resolve issues, roll out applications and updates, identify new technologies, and help set desktop and application priorities. Investigate and resolve basic to complex software and desktop issues. This can range from printing issues to issues with applications that have multiple desktop components, multiple server components, and are a hybrid with cloud based components. Ensuring the desktop and applications are highly available and functioning properly. In supporting the desktop, basic administrative work on servers, such as Domain Controllers or print servers will be necessary. Administration and or engineering working on application specific servers will also be necessary. Support of the firm’s official document repositories, including configuration and access rights. This ranges from a hybrid DMS to network shares. Understanding basic hardware (PC’s / laptops / printers) as it may relate to configurations or challenges with the desktop and applications. Testing and evaluate new software and hardware. Recommend standards and procedures for hardware and software to the firm’s IT leadership. Categorization and documentation of software, software configurations, servers, and troubleshooting processes. Learning basic administration of the following applications, when the understanding does not already exist and as needs dictate: SCCM, application packaging, Group Policy, and ProfileUnity. Other duties as required. Must have Bachelor’s degree with 7-10 years of applicable work experience. Law firm or law department experience preferred in managing information systems. Should have thorough knowledge of the desktop and applications, support, troubleshooting and problem solving, maintenance, and installations. Solid understand of testing processes. Must have knowledge of Windows Desktop and Server Operating Systems, Active Directory and Desktop applications. An understanding of the Windows registry. Must have deep understanding / experience with Windows 10 and application configurations, deployment, troubleshooting, testing, and upgrading. Should have ability to communicate complex systems information and ideas effectively and efficiently to attorneys, managers and staff – often with minimal preparation. Must possess very strong customer service skills, be detail-oriented and have good follow through. Knowledge of PowerShell and Visual Basic a plus. Knowledge of NetDocuments a plus.

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