Meter Reader

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Thu, 02 Sep 2021 09:01:27 -0600
Job Description:
Job Title: Customer Service Representative
Department: Customer Service
Status: Non-Exempt
Reports To: Finance Director or Designee
GENERAL RESPONSIBILITIES:
Responsible for performing activities related to reading residential and commercial meters and performing field customer service. Work is performed with limited supervision.
Duties include, but not limited to, the following:
Conducts field readings of residential and commercial meters. Logs results utilizing established guidelines.
Provides field customer service activities related to new service, service suspensions, service cancellations, high bill complaints, flow checks, and/or other related issues.
Prepares and maintains a variety of records, logs, work orders, and/or other related documentation.
Inspects meters and connections for defects, damage, and unauthorized connections.
Verifies readings to locate abnormal consumption and records reasons for fluctuations.
Turns service off for nonpayment of charges in vacant premises, or on for new occupants.
Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of City geography
Skilled in providing customer service
Skilled in reading maps
Skilled in preparing and maintaining records
Skilled in operating a computer and related software applications
Skilled in communicating effectively with a variety of individuals
Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
DESIRED MINIMUM QUALIFICATIONS:
High School diploma or GED, ability to write routine reports and correspondence, ability to add and subtract, ability of apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Current Texas Driver’s license, CDL preferred.
Must have or be able to obtain
TCEQ licensing within one (1) year of employment if not currently licensed.
This position will require additional certifications as required by TCEQ to maintain the water system infrastructure.
WORKING CONDITIONS AND PHYSICAL CAPABILITIES:
Physical strength and ability sufficient to perform heavy manual labor for extended periods under dirty and uncomfortable conditions and in all kinds of weather. Heavy labor is defined, for example, as frequently exerting force sufficient to lift approximately 85 pounds and move or maneuver 100 pounds.
Ability to maintain continuous physical effort throughout the shift, including frequent bending, walking, stooping, digging, manipulating and heavy lifting.
OTHER CAPABILITIES:
Ability to understand and follow oral and written instructions. Must be able to communicate and write clearly and legibly in entries, as-built documentation, and required reporting forms.
Ability to speak fluent Spanish and English.
Flexibility to respond to emergency 24-hour shift requirements, whether it is on stand-by or on-call duty.
Must be able to effectively use a combination of experience, training and ability to quickly assess situations and arrive at decisions (appropriate with employees training and experience) to ensure efficient and effective continuation of work and customer service delivery that avoids service interruptions or creates hazardous conditions.
Must be able to use required tools and equipment effectively and efficiently to perform required tasks in a crew environment or independently. Must be able to use various water system monitoring components and other system indicators to assess proper operations and diagnose problems.
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position of employment requires satisfactory job performance of six-month probation from starting date. This position requires State of Texas (TCEQ) licensing. This employee must pass all licensing requirements to successfully complete his/her employment expectations. The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the City’s demands change so will the essential functions of this position.
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