Senior Desktop/End User Support Engineer

Profile

Description

The Senior Desktop/End User Support Engineer maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. The Senior Desktop/End User Support Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The Senior Desktop/End User Support Engineer researches and resolves technical problems of moderate complexity, typically escalated from first line support teams. Responds to escalated telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Required Qualifications


5 or more years experience as a Desktop/End User Support Engineer or Senior Technician.
Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams
Experienced responding to escalated telephone, email and on line requests for technical support
Experienced documenting, tracking, and monitoring the problem using applicable systems and tools.
Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas
Must be passionate about contributing to an organization focused on continuously improving the associate technology experience.
Must be a capable self-starter who takes initiative, can work without supervision, and manages projects independently.
Engaged individual who enjoys and thrives in a team environment, and truly believes in the organizational work they are supporting.


Preferred Qualifications


Bachelor's Degree in Technical Field
Desktop Support Certification, such as Modern Desktop Administrator
Experience in supporting industrial, production line environments performing automated product delivery.
Intermediate level skill in PowerShell or other scripting languages.


Additional Information


We will require full COVID vaccination for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve.
If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration where allowed by law. Requests for these exemptions should be submitted at least 2 week prior to your scheduled first day of work


Scheduled Weekly Hours

40

Company info

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