Director Results Management

Profile

**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..

Job Summary

The Director, Results Management is a key position in the XGIE Sales Organization responsible for providing business analysis to maximize sales performance and inform key business and strategic decisions. This position has BIG impact with the ability to work across all Xfinity Sales channels as well as the Marketing, Product, Finance and Commercial Growth teams to evaluate and influence key go to market activities like offers/promotions, pricing and product launches. This is a hands-on position for an analytics expert who is passionate about working with the business and using their technical and inter-personal skills to drive business performance. Ample opportunity to work directly with HQ and Field leaders to read out on business results and provide recommendations. This individual will be directly responsible for operating a set of reoccurring executive reports as well as working on topical analysis/modeling around key business changes/decisions. This individual will part of the broader Results Management team which is responsible for analysis, reporting and budget management for XGIE Sales. This position will report directly to the Executive Director of Results Management and will be responsible for managing one analyst resource.

Job Description

Core Responsibilities


Creates actionable insight and understanding, through the analysis of both quantitative and qualitative data, building recommendations that directly address business objectives.

Measures effectiveness of improvements through deep analysis of data on performance metrics striving for cost-effective high-quality improvements.

Carries out post-event analysis to validate forecast assumptions and identifies all additional factors associated with the change.

Builds and manages a best-in-class reports and executive readouts on behalf of the Xfinity Sales organization. High attention to detail and

Drives operational excellence through standardization of agreed upon best practices. Drives out defects and ensures processes are in place to positively impact customer experience.

Leads internal and external program teams for scheduled product rollout creating requirements documents, obtaining signoff, managing risks, and documenting new and changed processes.

Develops business requirements, assesses current reporting capabilities and makes recommendations for improvement. Research new technologies related to BI and makes recommendations or leads implementation of new systems.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.


Minimum Requirements


Experience with financial analysis, business case development and/or business intelligence is a plus. Experience in Telecommunications, Sales, or Marketing roles also preferred.

Strong analytical skills, high attention to detail and experience presenting to and working with an executive audience.

Must be an excellent collaborator and relationship builder and have experience working across multiple groups and stakeholders.


Employees at all levels are expected to:


Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.


Disclaimer:


This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.

**MEMBERS ONLY**SIGN UP NOW***. is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years

Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

Company info

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