Senior Director Cloud Product and Customer Success Cloud First

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Job Information
**MEMBERS ONLY**SIGN UP NOW***.
Senior Director, Cloud Product and Customer Success, Cloud First
in
Philadelphia
Pennsylvania
**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..
Job Summary
Organization: The Cloud & Program Delivery (CPD) team at **MEMBERS ONLY**SIGN UP NOW***. develops, delivers and operates cloud technologies and services to help **MEMBERS ONLY**SIGN UP NOW***. and other organizations digitally transform their businesses and convert technology challenges into innovation opportunities. Our vision is to be a leader in products, services and solutions which power and enable delightful, connected customer experiences for **MEMBERS ONLY**SIGN UP NOW***. and other organizations through a relentless focus on transparency and collaboration.
Job Description
Role Summary:
As a technology centric and end to end customer experience driven company, **MEMBERS ONLY**SIGN UP NOW***. has embarked on a bold journey to embrace cloud computing and cloud-based technologies across its entire business.
With this goal in mind, over the last several years, many Engineering organizations across **MEMBERS ONLY**SIGN UP NOW***. have begun to leverage cloud solutions and services to modernize their infrastructures and establish their future platforms for innovation.
As a strategic advisor and partner to these organizations, CPD works closely with product, application, and service owners to help them effectively assess, implement and optimize cloud computing solutions.
Reporting to the VP of Cloud Product and Customer Success for CPD, the Senior Director, Cloud First will be responsible for establishing, leading and managing a new functional area and team who help drive and realize the vision for a “Cloud First” approach across **MEMBERS ONLY**SIGN UP NOW***..
In this role, you will:
Own the definition, scope, methodology and execution for Cloud First as a strategic cross-functional priority
Work closely with our engineering organizations to identify, assess, prioritize and enable migration of key applications and workloads to the best suited public or private cloud
Establish, track and report on progress of migrations to both the engineering organizations themselves and to our executive leadership
Acting as both an evangelist and change agent, you will be a core member of the team that helps shape the future of Cloud for **MEMBERS ONLY**SIGN UP NOW***..
Given the critical nature and high visibility of this function, the individual in this role has strong opportunity and potential for growth as our business scales and evolves.
​You can also expect the following:
You will be the expert and understand the details of what we need to deliver and how, not just the dates and milestones. You will be the single source of truth for the current and future state of technology and application migrations across **MEMBERS ONLY**SIGN UP NOW***..
You will work with numerous individual contributors in engineering, operations, architecture, as well as senior leaders (VP, SVP, EVP, CXO), to deliver and communicate Cloud first
You will manage and grow a team of FTEs to execute on the mission and priorities
Minimum Qualifications:
BA/BS degree or equivalent experience
10 years of experience in technology implementation, management consulting, strategy project or program management
Experience driving discussions with senior leaders regarding timelines and dependencies, risk mitigation, trade-offs, best practices, and program management.
Outstanding communication and presentation skills
The requirements below are intended as a guideline only and it is not necessary to meet them all. If you are a highly motivated person who is interested in jumping into something new and driving a challenging program from start to finish, then you should apply.
Preferred Qualifications:
We value critical thinking, self-motivation, and the ability to be successful in an ambiguous and less-structured environment.
We love people who are intellectually curious, utilize data to make decisions, innovate, elevate the performance of those around them, win as a team, and can express themselves thoughtfully.
We want you to be passionate about delivering a great customer experience and understand how the work you drive connects to the customer.
Exceptional business judgement leveraging strong strategic thinking complemented with a bias for action and execution/operational excellence.
Excellent analytical problem-solving skills and ability to synthesize data from multiple sources to drive data-driven decisions.
Comfort working in an ambiguous environment, and the ability to build a program from scratch – setting your own plans, targets, objectives, and measurements.
Ability to be “Hands on” – regardless of title, everybody in our team manages programs from top to bottom – meaning from senior executive level stakeholder management down to detailed planning and information management.
An engineering degree is not required, but you must have strong technical aptitude, passion for technology and innovation, and ability to communicate with technical teams.
Be well versed in industry trends including competitive and market dynamics, and product and technology trends, especially in the Cloud space.
Industry experience troubleshooting, investigating, and fixing production issues in large scale Cloud and/or hosted environments.
Experience with software development life cycle (SDLC) and agile/iterative methodologies required.
We do not overweight **MEMBERS ONLY**SIGN UP NOW***. experience – this role is not already targeted for an internal applicant, so anybody interested inside or outside of **MEMBERS ONLY**SIGN UP NOW***. should apply
Core Responsibilities:
Collaborates with cross-functional teams to launch new services, features and enhancements on time and within budget. Serves as a subject-matter expert for assigned products.
Assesses needs and opportunities for new products through research and feasibility analysis. Manages, gathers and analyzes competitive intelligence data for product lines.
Participates in product modification, cost reduction, margin analysis, advertising and promotion, forecasting, product positioning and pricing strategies.
Develops goals, budget and strategic business plans. Recommends ways to expand sales and profitability.
Manages the product planning and scheduling process according to sales volume, inventory requirements and materials availability.
Establishes and implement policies and procedures needed to achieve goals. Develops, mentors and trains Specialists to ensure department work performance and objectives are met.
Develops and manages product offerings to customers as well as working with other groups within the company to develop and support cross-functional strategy and product rollouts.
Assists in developing product roadmaps and identifies new product offerings.
Identifies and gathers potential product ideas, technologies and business opportunities that can be integrated into the current product line and recommends exploration of future products and opportunities.
Consistent exercise of independent judgment and discretion in matters of significance.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.
Education
Bachelor's Degree
Relevant Work Experience
10 Years
Salary:
Pay Range: $162,725.48 - $244,088.22
**MEMBERS ONLY**SIGN UP NOW***. intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.
Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

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