Lead IVR Solutions Architect Remote

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Job Information
Humana
Lead IVR Solutions Architect (Remote)
in
Newport
Rhode Island
Description
The Lead Solutions Architect works with user groups to solve business problems with available technology including hardware, software, databases, and peripherals. The Lead Solutions Architect works on problems of diverse scope and complexity ranging from moderate to substantial.
Responsibilities
The Lead Solutions Architect translates business needs into technical systems solutions. Advises executives to develop functional strategies (often segment specific) on matters of significance. The Lead Solutions Architect works with business partners and solutions engineering teams to solve business problems with sound technical solutions.
Collaborate with product owners to understand functional requirements and interact with other cross-functional teams to provide solution architect expertise.
Experienced in driving and leading Technology Vendor Evaluation Process
Role will influence and set technical direction, Provide architectural strategies & solutions, assessments and road maps.
Contribute to and lead the build vs buy decisions from a technical leader perspective in collaboration with the business & delivery leaders.
Communicate and present technical aspects, risks, challenges, and selling points of a solution to IT and Business partners.
Identify, evaluate and assess risks to mitigate them and eliminate any factor that might hinder the successful delivery of a solution
Provide Architectural strategies, solutions, assessment, and road maps for Voice Portfolio applications.
Ability to influence teams & business partners to a future state with a focus on incremental value.
Required Qualifications
Bachelor's Degree in Computer Science or a related field
8 years of progressive information technology experience directly related to architecture/engineering, information security, or other specialized technology field
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Experience delivering platform and product architecture for enterprise scale solutions in Azure and GCP cloud environments.
Understanding of full tech stack & proven experience with architectural design patterns including micro services, APIs & event-driven data flows.
Experience delivering capabilities including (but not limited to): Omnichannel - Queuing, routing, and experience, Softphone, AI/ML, Chatbots & Voicebots, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording, Workforce Management, etc.Deep knowledge of IVR platform (Nuance/Genesys), SIP/voice telecommunications protocols, and telephone systems.
Experience in Genesys Pure Cloud Solutions Design, environment configuration and Implementation
Preferred Qualifications
Master's Degree
Additional Information
For this job, associates are required to be fully COVID vaccinated (preferred) or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.
If progressed to offer, you will be required to:
Provide proof of full vaccination or commit to testing protocols OR  
Provide proof of applicable exemption including any required supporting documentation
​​Medical, religious, state and remote-only work exemptions are available.
Will report to the Principal Solutions Architect, IT HPE - Digital Channels & Contact Centers
#Cloud
#LI-Remote
If selected for additional screening, you will receive a text message from Modern Hire (Montage) with additional questions. You have 48 hours to respond
Scheduled Weekly Hours
40

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