Product Owner - IT Technical Analyst Salesforce

Profile

About Frontier CommunicationsFrontier® Communications provides communications services to urban, suburban, and rural communities in 29 states. Frontier offers a variety of services to residential customers over its FiOS® and Vantage™ fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure®  digital protection solutions. Frontier Business™ offers communications solutions to small, medium, and enterprise businesses.Product Owner - IT Technical Analyst (Salesforce).   Job Description. Frontier is looking for a Product Owner with Salesforce and eCommerce experience to join our Managed Commercial team.  We are looking for an individual that is team oriented, collaborative, able to work in a fast-paced environment and is focused on meeting the needs our business. A successful candidate will be innovative and strategic thinker.The Product Owner will need a blend of agile experience, business skills and experience that enables them to facilitate sessions with multiple stakeholders and prioritize work in the backlog to drive measurable results. This role will require impeccable organizational, time management, and communication skills, both oral and written.Candidate ProfileThe Product Owner is responsible for defining product capabilities and managing backlogs to ensure continuity in current product offerings, and to identify potential product enhancements and future product development. The product owner is responsible for facilitating communication between the technology team, business and the stakeholders and ensures the team is building the right product. The Product Owner describes what should be built and why.  This position reports to the Technical Program Manager.ResponsibilitiesSupport an Agile software development process, working in conjunction with end users, stakeholders, technical delivery teams and program managementCapture, refine, prioritize, and maintain the backlog, including definition of features, user stories and acceptance criteriaWork directly with scrum teams and product managers to ensure we are building the right product, executing our roadmap and release plans Continuous and transparent communication with our stakeholders the prioritization of the work stream backlog and the status of development efforts via product demos, release plans and other meansDefine, prioritize, and drive realization of our vision and strategyProvide input to product managers & leadership for necessary changes or product backlog items coming out of scrum development that need to be considered on our future roadmapServe as voice of the customer with our delivery teams, representing & reinforcing the customer’s perspective throughout the product realization cycleManage multiple projects and priorities, tasks and coordinate various channels of communication at the same timeParticipate in Agile ceremonies such as daily standup meetings, backlog grooming sessions, sprint reviews and retrospective meetingsFollows established procedures and recommend changes to improve processRequirementsBachelors’ degree or 3-5 years of experience as a Product Owner working on projects focused on telco / crm applications.Experience with Salesforce and/or VlocityIn-depth knowledge of Agile processes and principalsAt least two years' experience writing epics, user stores and acceptance criteriaExperience prioritizing and managing scrum team backlogsExperience JIRA and ConfluencePMI-ACP (Agile Certified Professional) a plus Personal AttributesExcellent verbal and written communication skills (listening too) - from talking to software engineers to senior leadershipAbility to present ideas in user-friendly language.Excellent technical support documentation skillsStrong interpersonal and consultative skillsStrong facilitation and consensus building skillsAbility to conduct research into emerging technologies and trends, standards, and products as requiredHigh level of professionalism, integrity and commitment to qualityAbility to work independently and in fast-paced environments with tight deadlines and minimal supervisionAbility to effectively prioritize and execute tasks in a high-pressure environmentExperience in defining solutions and leading large programsBeneficial AttributesPrevious experience in the telecommunications industryPrevious experience in the development, integration, and implementation of Mobile applications.

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