GCB Complaints Compliance Team Lead - C14 SVP

Profile

GCB Complaints Compliance Team Lead - C14 SVP
Duties: Serves as a senior compliance risk manager for Independent Compliance Risk Management (ICRM) responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm’s risk appetite and protect the franchise. In addition, engages with the ICRM product and function coverage teams, in order to partner to develop and apply CRM program solutions that meet the function/business/product and customer needs in a manner consistent with the program framework. Primary responsibilities include monitoring compliance risk behaviors, providing day-to-day Compliance advice relating to operations, financial requirements, and guidance on the supported function/business/product and the associated regulatory rules/laws and interpretation on internal policies and procedures. Designing, developing, delivering and maintaining best-in-class Compliance, programs, policies and practices for ICRM. Translates ICRM strategy and goals across Citi’s clients, products and geographies in a succinct and clear manner; provide direction and guidance on the programs. Lead the North American Complaints Compliance monitoring team in developing an analytics-based complaints oversight strategy Derive compliance insight from consumer complaints using a data and analytics-driven approach Serve as one of the primary liaisons to the business and assist in the development and execution of the Independent Compliance Risk Management (ICRM) monitoring programs over Consumer Complaints. The successful candidate will serve as the Subject Matter Expert (SME) in consumer complaint activities, assist in implementing the monitoring program and oversee the implementation of complaint and customer experience activities. Managing a team or multiple teams of Compliance professionals. Responsible for hiring, compensation, performance appraisals, staff development, training, etc. Serving as a subject matter expert on Citi’s Compliance programs. Provides expert guidance on function/business/product regulations on a real-time basis to manage compliance risk. Staying abreast of relevant changes to rules/regulations and other industry news including regulatory findings. Overseeing the monitoring and identification of regulatory developments, including enforcement actions, and new laws, regulations, rules, and interpretations or guidance relating to the supported function/business/product. Analysing and scoping the impact of new and complex regulatory developments across senior function/business/product, including cross-border impact. Advising ICRM and function/business/product management and personnel on regulatory and compliance issues and provide credible challenge. Participating in industry groups and trade association working groups or other forums. Leading initiatives and managing high-impact special project work streams with a results-driven focus to deliver solutions, including coordinating the implementation of new regulatory requirements. Managing strategy and responses to regulatory examinations, reviews and inquiries and internal and external investigations, as well as testing and audit. Designing and lead compliance and control reviews. Partnering with other ICRM teams and global functions, including Legal, Risk, Operations and Technology, and Finance to prevent and detect non-compliance issues and promote a culture of compliance.

Company info

Sign Up Now - MiamiCrossing.com