Senior Director Of Operations

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Senior Director Of Operations
The candidate will be ensuring a positive working culture, the consistent delivery of strong client service, and profitable operations. This position also facilitates short and long-term planning and strategy development to ensure success in delivering the revenue and profitability objectives. Under the general direction of the President, and in close collaboration with the Chief Growth Officer of the Firm, on external growth opportunities, collaborating between prospects and clients in both the Firm and Strategies. Provides visible day-to-day leadership of the internal operations of Strategies, and spearheads the Firm integration initiative through the support services provided by the Firm; ensuring efficiency and effectiveness within the Strategies office, service lines, leads, sales, client service, and personnel. Establish and maintain clear and consistent lines of communication within Strategies regarding all aspects of the company. Maintain similar communication with other leaders in the Firm, including Practice Group Leaders, Department Leaders and Office Managing Partners ("OMP"); and particularly with OMP’s of offices where Strategies has resident employees. Together with the President of Strategies, prepare for and facilitate necessary company meetings (board meetings, all-hands meetings, office lead meetings, internal operations meetings, etc.). Manage Strategies’ annual budget planning. Manage tracking and reporting of Strategies’ financial metrics and objectives and facilitate the improvement of approach to metrics and measurement. Coordinate with Strategies leaders and Finance & Accounting to identify and resolve billing and collection issues. Establish procedure for measuring and reporting employee productivity and workload, consistent with the business needs of Strategies. Monitor individual and office/service line performance and work with office and service line leads to identify need for reallocating work. Bring structure, process, technology, and leadership to: Sales pipeline, Pricing, Matter budgeting, Client/ matter/individual profitability. Provide input into Associate professional development and performance improvement actions. Provide input to and coordinating information for annual performance reviews. Provide information required in recruiting processes related to requesting resources and offer authorizations/ROI analysis. Provide input to PGC and CFO on future lawyer and paralegal needs. Create positive work environment that encourages teamwork and integration among Practice Group members and watch for changes. Be a role model for teamwork and productive conflict resolution. Build systems and processes to ensure that all employees in Strategies are integrated across offices and service lines, with special attention to the smooth transition for new hires. Integrate strategic initiatives with law firm Practice Groups and across Strategies. Conduct regular visits to all offices where a significant number of Strategies employees and partners are resident. Manage integration of all infrastructure and administrative support functions to facilitate efficient management. Lead onboarding and integration of new hires. Work in collaboration with both President of Strategies and the Chief Growth Officer in growth opportunities in areas to the below. Be a conduit in coordinating and building the cross-office collaboration among State offices, DC and Federal practices. In areas such as client prospects, pipeline management and service capabilities. Coordinate with Marketing & Business Development Managers on evaluating annual business plans of each Strategies office and service line and working with employees to ensure implementation of such plans. Coordinate the creation of an annual marketing plan for each office and service line, and for Strategies as a whole, with the support of Marketing & Business Development Managers. Coordinate the implementation and management of a sales pipeline tool that supports the Strategies sales process. Coordinate inputs into and prioritizing all allocations out of Strategies’ business development budgets. Coordinate resources for response to client RFPs and other opportunities to produce proposals for potential clients. Monitor and manage cross-selling and marketing activities of Strategies. Will be the right hand of the President of Strategies for day-to-day operations throughout the organization and also must work well with firm leadership, lawyers, and staff at all levels. Work closely with Chief Growth Officer of the firm on external growth projects including the collaboration of pursuits and capabilities between the Firm, Strategies and its respective service lines, industry knowledge, vertical market know-how.

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