Recovery Specialist call Center/collections

Profile

Recovery Specialist (Call Center/Collections)
The candidate will receive inbound calls and make outbound calls while consistently following the company’s collection call model and techniques. Ability to work in a fast-paced, team-oriented environment. Ability to change quickly with the needs of a growing company. Ability to multi-task by speaking with defendants and typing notes simultaneously. Speak clearly, concisely, and effectively; listen to, and understand information and ideas as presented verbally. Ability to negotiate payment arrangements while maintaining a manner that shows sensitivity, tact, and professionalism. Process credit card and/or ACH requests accurately. Consistently and accurately document all information pertaining to accounts. Ability to perform basic skip-tracing tasks which include following the company’s skip-tracing matrix in order to contact our customers. Read, interpret and apply laws, rules, regulations, policies, and/or procedures. Knowledge of FDCPA standards and state laws. Follow written and/or verbal instructions. Meet monthly individual goals as set by the Department Manager. Completed company training and certifications. Ability to refer to policy and procedures when applying information and making decisions. Maintain productivity measures put in place to monitor dollars collected. Perform other duties as assigned. Should have 1 year of experience in a call center/collections. Handle continuous inbound/outbound phone calls on a dialer; MS Outlook including email, calendar, use of phone, multiple computer programs simultaneously, calculator, MS Excel. Must type 40-50 words per minute. Should have strong written, verbal, active listening, and phone communication skills; ability to communicate effectively and in a professional manner; ability to plan, organize, prioritize and multitask; superior communication skills needed. Excellent organizational, problem-solving, and negotiation skills are needed. Basic math skills (addition, subtraction, multiplication, division, percentages); ability to use standard office equipment. Basic computer skills, ability to use a keyboard and calculator. Positive attendance and work quality expectations are required. Should have High School Diploma or Equivalent. Should preferably have 1-year od Call center; 1 year of Customer service.

Company info

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