Vice President System Integration amp Services Delivery

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Vice President, System Integration & Services Delivery
at Healthgrades
Madison, Wisconsin
Healthgrades is focused on providing trusted information that helps consumers and providers make meaningful connections. As a
Vice President, System Integration and Services Delivery
you will be responsible for leading our system integration and technical implementation team. This role is for an experienced and motivated technical leader who possesses a unique balance of technical depth and strong interpersonal skills.
Will be responsible for bringing business critical insights and best practices using analytics, cross functional alignment of goals and execution, and help teams drive success on new initiatives forward. Must have a proven track record in customer experience, leading system integration teams and have a passion for mentorship and growing highly engaged and efficient teams.
What you will do:
Accountability for the transforming the system integration practice, including supporting sales, account management, consulting, and all operational aspects, including:
Practice Building – Drive overall growth of practice area through a combination of business development, talent management, oversight of delivery work, and thought leadership.
Team & Individual Development – Maximize team performance through an effective team approach that increases productivity and job satisfaction.
Engagement Management – Manage engagement risk, project economics including planning and budgeting, managing accounts receivable, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client.
Work with teams to capture best practices and develop case studies and other core deliverables to build solution offerings.
Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets.
Regular monitoring & measuring of the priorities, providing coaching and guidance to team members.
Relentlessly innovate and evolve our implementation strategies to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers.
Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained.
Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.
Create a work environment that promotes learning, sharing and trust. Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins.
Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets.
Develop best in class deployment delivery processes and KPI reporting within the implementation function.
Develop culture of continuous improvement for process repeatability, operations scaling, capacity management and customer satisfaction.
Ensure that all projects meet client requirements and deliver high customer satisfaction & reference-ability.
What you will bring:
10 years of experience focused on engagement–based consulting experience or equivalent industry experience.
10 years of management experience.
5 years’ experience architecting, implementing, and deploying cloud-based solutions.
Strong technical knowledge of, and experience with Salesforce and marketing technology stacks.
Demonstrated professional growth and the proven ability to work cross-functionally.
Extensive experience with managing people, including mentoring and leadership skills.
Expert business operations experience (RFP, SOW, margins, utilization).
Outstanding verbal and written communication skills to audiences of all levels including client facing skills.
Present financial, project, and customer satisfaction related presentations to senior management.
Previous ownership and management of a P&L, including forecasting and risk mitigation.
Experience in delivering multiple product solutions and managing a diverse team of professionals.
Demonstrated experience in managing distributed, remote teams.
Experience building teams and successfully managing >50 people.
High energy and enthusiasm; bright and collaborative leader.
Why Healthgrades?
At Healthgrades, we recognize that our people drive our greatest achievements. We are passionate about maintaining a fulfilling, rewarding and high-energy work environment while setting the stage for your continued success.
Purpose-Driven Business – we help people make more confident healthcare decisions
Changing the Game – dynamic, employee-focused culture with career advancement opportunities
Community Builders – partners of local charity organizations, matching gifts program, Go-Green efforts, and wellness initiatives
Robust Perks – generous PTO, inclusive healthcare, learning & development programs, 401k programs, tuition repayment, family planning resources & more!

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