IT Support Technician SH ONLY

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SUMMARY 
**MEMBERS ONLY**SIGN UP NOW***. is currently seeking a qualified **MEMBERS ONLY**SIGN UP NOW***. shareholder or descendant of a shareholder for an IT Support Technician for the Information Technology Department in Anchorage, Alaska. This entry-level technical position is responsible for maintaining high-quality IT services and support for our Users. Our goal is to deliver excellent technical and non-technical support with exceptional customer service and follow-through. This position is part of the Information Technology team so candidates must be passionate about technology, highly skilled at providing amazing customer service, and can thrive in a fast paced and high-pressure environment. 
ESSENTIAL DUTIES & RESPONSIBILITIES
The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position, and are 
not
 intended to reflect all duties performed within the job. Other duties may be assigned. 
Provide Help Desk support and resolve problems to the end user’s satisfaction 
Monitor and respond quickly and effectively to requests received through the IT Help Desk 
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority 
Modify configurations, utilities, software default settings, etc. for the local workstation 
Utilize and maintain the Help Desk tracking software 
Document internal procedures 
Assist with onboarding of new users 
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment 
Install, test and configure new workstations, peripheral equipment and software 
Maintain inventory of all equipment, software and software licenses 
Report issues to the Service Desk for escalation 
Manage PC setup and deployment for new employees using standard hardware, images and software 
Assign users and computers to proper groups in Active Directory 
Perform timely workstation hardware and software upgrades as needed  
QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Required (Minimum) Qualifications
**MEMBERS ONLY**SIGN UP NOW***. shareholder or descendant of a shareholder
Demonstrable knowledge of basic of network setups and configurations 
At least 1 – 3 years of experience working in Customer Service (experience in Information Technology preferred) 
Proficient in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) 
Experience with ticketing systems  
Knowledge, Skills, Abilities, and Other Characteristics 
Personal Credibility and Professional Integrity 
Positive attitude, towards people and problem 
Ability to self-start, work independently and achieve high standards to meet multiple deadlines 
Proficient communicator, including writing, speaking, editing, proofreading and computer skills 
Above-par working capacity, to work in small and large projects with great attention to detail. 
Work effectively with staff in a team-oriented environment with a positive, can-do attitude. 
Adept in developing and maintaining strong relationships with management, staff, vendors and clients. 
Exhibit a high degree of professionalism, balanced business judgment, tact and diplomacy. 
Excellent problem-solving skills, in both mundane and highly-sensitive, albeit complex situations. 
Walk, lift, reach, stoop, sit, squat, bend, stand, grasp, balance, climb, kneel, crouch and type for extended periods of time up to 10 hours. 
Prepare, read, comprehend and analyze a variety of complex forms, reports, spreadsheets, maps, plans, records, documentation and correspondence in all languages required by the job. 
Speak to individuals or groups of people with poise, voice control, confidence and professional integrity. 
Respond adequately to inquiries or complaints. 
Write using standard convention in all languages required by the job. 
Apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions. 
Apply common sense understanding to carry out instructions furnished in written, oral or diagrammatic form. 
Communicate effectively and efficiently in all languages required by the job using whatever communication device or system is required (telephone, et.al.) 
Use/interpret job related terminology, mathematical formulas and functions effectively and efficiently. 
Deal with people beyond giving and receiving instructions maintaining effective working relationships. 
Perform under stress, deal with persons acting under stress and adapt when confronted with emergency situations. 
Be sensitive to cultural differences among individuals and groups of persons. 
Operate/use a variety of job specific office machines and other office equipment. 
Manage multiple high priority initiatives in a fast paced, highly technical environment. 
Successfully perform the planning, directing, reporting and administrative responsibilities of this position. 
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. 
WORK ENVIRONMENT
Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job.  
Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required. 
SUPERVISORY RESPONSIBILITIES 
No supervisory responsibilities. 
ADDITIONAL QUALIFYING FACTORS 
As a condition of employment, may be required to pass a pre-employment drug screening, as well as have acceptable reference and background check results to obtain access to military base. Must have reliable transportation to/from work a necessity and must be able to obtain access to military installations. 
Shareholder Preference.
  BSNC gives hiring, promotion, training and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job. 
**MEMBERS ONLY**SIGN UP NOW***. is an Equal Opportunity/ AA/ Male/ Female/ Disability/ Vets employer.  
We participate in the E-Verify Employment Verification Program. We are a drug free workplace.  
# of Vacancies
1

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