Program Manager

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Program Manager
The candidate reporting to the benefits manager, is responsible for leading the successful operations of the firm’s employee assistance program, the Graduate Appointee Insurance Program (GAIP), life and long-term disability insurance, and the 401(a) supplemental defined benefit pension plan. Developing close working relationships with a wide variety of stakeholders, the program manager provides leadership, vendor management and operational program support. Develops and manages communication efforts (presentations, orientations, email and online information) to ensure employees understand programs and/or services and is responsible for resolving escalated customer concerns, process documentation and special projects. Must be able to communicate clearly and persuasively about complex policies and programs, provide business analyst skills to ensure contract and legal compliance with state and federal regulations, and strategically deploy resources to meet the objectives of the HR Benefits, Analytics and Information Systems team. Effective implementation of changes requires close collaboration with the ISC, the Washington State Health Care Authority, Washington State Department of Retirement Systems and other vendors. Will have frequent and substantive interactions with a variety of internal and external constituents, serving as the direct representative of the vice president for Human Resources as directed, and requires an effective leader with individual initiative, excellent communication skills, and the desire to motivate and serve multiple stakeholders while working within university regulations and policies and ensuring overall compliance. The position requires a high level of independent and professional judgment to develop productive relationships within HR Benefits, Analytics and Information Systems, and with HR colleagues and key departments including Academic Personnel and the ISC. The position will seek to stay informed of developments in a fluid and dynamic environment and remain proactive in advocating on behalf of the University and UHWR. This position also requires the ability to analyze complex and sensitive information. The position also requires excellent written and oral communications skills in order to relay critical information to staff at all levels, and the ability to manage multiple work streams. In collaboration with the benefits manager and the executive director for HRBAIS, participate in designing, developing, planning, evaluating and implementing changes to the University's benefits program plans for all levels of faculty, professional staff, staff and students. Administer calculations and provides Plan Document interpretation for a closed 401(a) supplemental defined benefit pension plan. Work directly with executive director and benefits manager in troubleshooting and managing benefits data and reporting or accounting errors. Program manage the university Graduate Appointee Insurance Program (GAIP) with approximately 4,000 graduate students subscribers providing customer support and contract management. Manage disability insurance program, including documentation review and filing claims; coordinate claims with Benefits Consultants, disability insurance vendor and other offices including firm HR Operations; Workers’ Compensation Unit of Risk Management; and the Disabilities Services Office. Understand and accurately interpret state laws (RCW), administrative rules (WAC) in support of accurate application and administration of state federal benefits regulations governing UW and state programs is critical to this position. Responsible for data analysis and project reporting. Leads assigned implementation teams to ensure business processes, communications, systems, and tools are updated efficiently and effectively. Understand and accurately interpret state laws (RCW), administrative rules (WAC) in support of accurate application and administration of state federal benefits regulations governing university and state programs is critical to this position. Responsible for data analysis and project reporting. Develop and maintain effective working relationships with the leadership of the Faculty Senate, The Graduate School, Graduate and Professional Student Senate, Professional Staff Organization, the Retirement Association and other key faculty and staff groups in order to work cooperatively toward implementation of critical program changes. In coordination with HR Labor Relations, participate in the negotiating teams for the Graduate Appointee Insurance Program and the School of Medicine long-term disability program, etc. Develop new and/or enhance existing benefit programs. Includes miscellaneous duties as project success requires and/or other duties as assigned.

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