Account Payment Specialist I

Profile

Account Payment Specialist I
The candidate should have solid experience in phones, phone etiquette, business administration, alongside strong analytical and problem-solving skills, a desire to complete assignments, and a capacity for continual learning. Received, handles, or routes all inbound calls. Responds to phone inquiries from debtors. Assists debtors in establishing payment plans within well-established guidelines. Processes payments timely and accurately. Takes ownership of issues and ensures problems are resolved promptly and professionally. Maintains a working knowledge of all firm services pertaining to post-judgment processes and procedures. Performs within the Firm's regulations regarding account confidentiality and private personal information. Updates and maintains an accurate account of collections activity and incoming payments on account files. Utilize various online systems for filing documents and updating files. Collaborate with others in the office to complete projects. Effectively deals with change and shifting priorities.

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