Account Payment Specialist

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Account Payment Specialist
The candidate's responsibilities include: Received, handles, or routes all inbound calls; Responds to phone inquiries from debtors; Assists debtors in establishing payment plans within well-established guidelines; Processes payments timely and accurately; Takes ownership of issues and ensures problems are resolved promptly and professionally; Maintains a working knowledge of all firm services pertaining to post-judgment processes and procedures; Performs within the Firm's regulations regarding account confidentiality and private personal information; Updates and maintains an accurate account of collections activity and incoming payments on account files; Utilize various online systems for filing documents and updating files; Collaborate with others in the office to complete projects; Effectively deals with change and shifting priorities. Excellent phone skills required. Accurate typing skills required. Excellent communication and negotiation skills. Must have excellent attendance. Be computer savvy and have the ability to multi-task. Should have solid experience in phones, phone etiquette, business administration, alongside strong analytical and problem-solving skills, a desire to complete assignments, and a capacity for continual learning. The candidate will work for the collections law firm. No cold calls.

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