Program Coordinator

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Program Coordinator
The candidate manages the claims workflow, including but not limited to claim set up and processing, processing of payments, maintaining filing system, managing all correspondence needs, and telephone support. Maintains filing system, including file opening and closure processes, annual file maintenance per records retention schedule, and production of documents and materials when necessary. Develops and delivers data reports/loss runs regularly and as requested. Processes and routes a high volume of incoming correspondence. Enters data on new claims and is responsible, together with other members of the with the Claim Services team, for data integrity and quality of data in the Risk Management database. Supports Claim Services team by scheduling meetings, maintaining calendars, preparing presentation materials, taking meeting notes and minutes, shredding confidential documents, and other related support as requested. Manages small claims that may be assigned by the Director, Claims Services. Completion of special projects as assigned by the Director, Claims Services. Maintains and routinely looks for ways to improve all claims processes, forms, and procedures and establishes quality controls for office operations to ensure efficiency. Serves as backup for the Program Coordinator, who leads on workers compensation claims issues, learning job functions and doing required work when necessary. Communicates verbally and in writing with claimants, faculty, staff, attorneys, and others regarding Claims Services. Maintains position desk reference manual. Maintains and updates database on a daily basis. Maintains complex, high volume filing system for claims documentation. Coordinates mail delivery and distribution. Represents the Claim Services group or Risk Services at meetings as requested by the Director of Claim Services. Serves as front line point of contact for claimants, attorneys, internal administrators, and stakeholders.

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