Technical Project Manager Cloud Operations

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The Technical Project Manager (TPM) for Cloud Operations is responsible for managing activities across our agile development, cloud engineering and security operations and related client delivery services. Responsibilities include managing stakeholder relationships and strategic communications, facilitating delivery and operations related meetings, reporting, planning and estimation for budget and resources.
Other responsibilities include development and tracking of technical program/project schedule(s) as needed, identification and management of dependencies, risks, issues and performing impact assessments. The TPM must ensure that our services meet the defined Service Level Agreement (SLA) criteria and related Key Performance Indicators (KPIs), identify opportunities to improve existing Standard Operating Procedures (SOPs), monitor and evaluate Cloud Support service metrics, and collaborate with the responsible technical team to ensure support issues are being promptly addressed and effectively managed.
Solid understanding of agile development, cloud engineering and security operations, strong communication, organizational and presentation skills (e.g., strategic communication with clients and other contractors, presentation of status, issues and risks) are a must. Proactive team player and leader helping to identify opportunities for improvement and ability to work in a fast-paced environment.
Candidate must be a strategic thinker, have the ability to understand technical cloud and security concepts, implementation scenario-building tools and scoping alternatives and the ability to apply those notions on consulting projects as required.
Essential Functions:
Manage activities across development and maintenance workstreams, cloud and security operations and initiatives
Build and maintain a strong, strategic relationship with customers, stakeholders and other vendors in the government contracting space
Communicate status and high-level technical cloud related concepts during meetings
Host and facilitate meetings with internal technical and scientific stakeholders in the client organization, and across the external user communities
Develop, track and manage high-level goals and initiatives and related risks and issues
Identify, manage and escalate technical project schedules, dependencies, issues and risks
Manage budget, forecasting and resource allocations for cloud related activities
Develop agendas, facilitate creation of power point presentations and meeting minutes for client and stakeholder meetings
Employ systems to promote virtual collaboration across project team and stakeholder groups, e.g., Jira, Wikis and document repositories
Author and support other Project Management artifacts (e.g., Project Charters, Status Reports, Action Items, Issues and Risks Registers, RACI charts)
Create and manage high quality work products and deliverables (power point decks reflecting status and metrics)
Evaluate progress - working with the Technical Team to define and refine SLA/KPIs and SOP compliance and improvements, continually monitor team progress against objectives and deliverables and uses metrics to identify opportunities for refinements
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Work with the Technical Lead to ensure the SOP is being followed
Providing accurate and regular reports to the management on performance of the service delivery status and areas for attention and remediation
Requirements
Required Skills:
Technical project management leading and coordinating agile development activities, cloud operations, security and infrastructure initiatives
Stakeholder management and partner collaboration/interaction skills
Clear and effective communication (both oral and written); ability to give a clear, concise presentations to senior leadership and internal teams
High-level understanding of software system that runs in a secure cloud environment, preferably Amazon Web Services
Program/project status reporting, dependencies, issues, risks, budget and resources
Ability to manage multiple tasks and priorities, conflict resolution; meeting client deadlines
Understanding of technical concepts, cloud and security-related engineering expertise
Technical scope management / program schedule / roadmap support
Attention to detail and ability to QC work products; identify areas for improvement
Ability to use service delivery support software such as ServiceNow and Atlassian JIRA
Ability to use word processing and diagramming tools to capture processes and SOPs
Knowledge of escalation procedures, incident management, and other disciplines related to service delivery
Knowledge of software development processes and tools
Moderate science background (knowledge of clinical trials, research or genetics) is a big plus
Required Experience:
10 years managing technical project and/or program following agile methodologies to delivery secure software system in a cloud environment
Consulting experience (3 years Preferred)
BS Degree (MS Preferred); technical and business-related field such as Computer Science, Information Technology and/or Project/Program Management
Preferred Skills:
Knowledge of clinical trials and operations, research and/or genetics
Experience using MS Office Suite including Excel, PowerPoint and Project
Experience using ServiceNow (system for ticket tracking/incident management and reporting)
Experience using Atlassian Jira and Confluence
Collaboration tools including Slack, MS Teams, WebEx and Teamwork Project
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