Stars Improvement Coordinator

Profile

Description

The Stars Improvement Coordinator 2 assists with implementing the company's Medicare Stars Program improvement programs and initiatives. The Stars Improvement Coordinator 2 represents the company through daily member outreach to drive Stars gap closure and assist members' with barriers to care. The Stars Improvement Coordinator 2 performs varied activities and moderately complex administrative and customer support assignments. Typically works on routine and patterned assignments.

How we Value You

Benefits starting day 1 of employment

Competitive 401k match

Generous Paid Time Off accrual

Tuition Reimbursement

Parent Leave

Go365 perks for well-being

Responsibilities

Do you want to make a difference with helping Humana members? Do you enjoy making outbound calls?

The Stars Improvement Coordinator 2 performs necessary follow up with members and/or providers. Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards. The Stars Improvement Coordinator 2 has some latitude over prioritization/timing, although decisions are limited to defined parameters around work expectations, and quality standards. Works under minimal direction within established policies/practices and guidelines.

Required Qualifications


High School diploma
2 or more years of healthcare experience
Customer Service experience
Strong attention to detail and focus on process and quality
Excellent communication skills
Ability to operate under tight deadlines
Working knowledge of Microsoft Office Word and Outlook
Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload)
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Associate's or Bachelor's Degree in Business Administration, Health Administration
Previous experience providing support to remote teams a plus
Proven organizational and prioritization skills and ability to collaborate with multiple departments a plus
Prior managed care experience a plus
Familiarity with medical terminology and/or coding
Bilingual, able to read, speak, and write without limitations or assistance. Humana will require the Interagency Language Rating (ILR) test to be completed as provided by the Federal Government.


Additional Information

As part of our hiring process for this opportunity, we will be using an interviewing technology called Montage Text/Voice Messaging to enhance our hiring and decision-making ability. This allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected to move forward, you will receive a text correspondence inviting you to participate in a Text Message screen. You should anticipate this interview to take about 5 to 10 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to the next round of interviews.

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time.

These requirements include:


Access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m
Dedicated secure home workspace for interview or work purposes.


Humana continues to monitor the situation, and will adjust service levels as the corona virus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and well-being during the hiring process.

Internal Only- If you have additional questions regarding this role posting, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

Scheduled Weekly Hours

40

Company info

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