Service Operations Manager in Louisville United States of America Smart Infrastructure

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Who designs your future? You do.nAre you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!nJoin our team! Recognized by Fortune as World’s Most Admired Companies 2020nOur Culture:  nAt Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.nWhat you will do for Siemens Smart Infrastructure: In this dynamic role, you will be the first line manager supporting the Field Service Operations team at the Louisville, KY branch location. You will direct the activities of specific customer sites with total revenue responsibility ranging between five to ten million (5-10 M). You will manage a dedicated staff of 15 that includes Service Supervisors, Service Account Engineers, Service Specialists, and Fire and Security Technicians. nResponsibilitiesnnPlan, organize, direct and control all service operations activities to assure profitable growth. Advise management on local operations planning including resource hiring, development and allocation, financial forecasting, monitoring and issue resolution planningnManage revenue and gross margin to achieve monthly and annual business plans. Monitor project status and control job costs to maintain margins.nDirect and supervise the development of service work to ensure customer commitments are met within the estimated dollars. Oversee supervision of all service and retrofit work and personnel on assigned jobs. Ensure schedules are maintained and work proceeds in accordance with agreement requirements and customer expectations. Determine resource needs (e.g. staffing, tools) and provide any corresponding documentation.nProvide technical and operational support for the sales teams including proper pricing and scope of work definition for service agreement and service project opportunities. Communicate regularly with customers through all phases of the service work we perform for them. Build and maintain an effective operations organization committed to customer and employee satisfaction and profitable growth.nManage or advise on hiring, training and development, allocation and performance assessment of personnel within area of responsibility. Assist branch with training and development of operations personnel including training on use of financial reports.nEnsure the proper implementation of all company policies, procedures and productivity tools where applicable. Maintain current knowledge of regulatory laws, changes and requirements and ensure compliance. Advise and implement industry/field best practices to improve products, applications and services.nRepresent Siemens in industry associations, professional organizations and affiliations and develops relationships with customer, contractors and community leaders.nn Required Knowledge/Skills, Education and ExperiencennHigh school diploma or state-recognized GED; Associate degree preferredn5 years of experience in the installation and maintenance of low voltage electronic systems including at least two years of supervisory or management experiencenStrong understanding of financial reports and ability to implement cost controlsnExcellent listening, oral and written communication skills. Excellent organizational skills must be able to handle multiple tasks and duties effectivelynProficient in Microsoft Office: Word, Excel, Outlook and Project.nFire: NICET Level II Fire Alarm Certification required or must successfully test for NICET Level II Fire Alarm Certification within 18 months of assuming positionnMust obtain state or local fire alarm license as required by local or state regulations within six months of assuming positionnQualified applicants must be legally authorized for employment in the United StatesnMust possess a valid driver's license with limited violationsnnBenefits: nnCompetitive salary based on qualificationsnHealth, dental, and vision plans with optionsnMatching 401(k)nCompetitive paid time off plan, holidays, and floating holidaysnPaid parental leavenCompany cell phone and laptopnExtensive product training and professional career developmentnEducation and tuition reimbursement programs availableClick below for Video:Vimeo Video#LI-SRHOrganization: Smart InfrastructureCompany: **MEMBERS ONLY**SIGN UP NOW***..Experience Level: Experienced ProfessionalJob Type: Full-timeEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here.Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here.,qualifications:UNAVAILABLE,responsibilities:UNAVAILABLE,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2020-05-07T00:00:00 0000,employmentType:UNAVAILABLE,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2021-05-11T14:23:46.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Siemens,sameAs:****States of America}}}

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