Call Center Representative

Profile

The Customer Service Representative is responsible for providing high quality customer service to US Auto Servicing consumers. The incumbent follows strict detailed policies and procedures to ensure payments are received in a timely fashion while remaining courteous and empathetic.

• Efficiently handle all inbound calls to ensure customer satisfaction and retention of business.
• Processes payments for customers in a timely an efficient manner
• Uses multiple methods of communication, such as email, telephone calls, mailings; to follow up with customers regarding their account.
• Accurately complete all required documents and enter information in respective systems for all transactions. Maintain up to date customer contact information.
• Follows all established policies and procedures within the Account Services department to ensure compliance adherence.
• Maintains a balance between company policy and customer benefit in decision making.
• Escalates complex cases to supervisor for resolution while taking accountability of conclusion within scope.
• Serves as a resource/subject matter expert and may provide training to fellow team members.
• Achieves required score on department and FDCPA test.
• Perform other duties as assigned.

Required

• High School Diploma/GED
• 1 year of customer service experience
• Computer literacy to include Data Entry, Microsoft Word, Excel, & Outlook
• Exceptional verbal and written communication skills

Company info

Confidential