Supervisor Geek Squad Service Depot - 2nd Shift

Profile

Geek Squad

What does a Geek Squad Service Depot Supervisor do?

The Geek Squad Service Depot Supervisor is responsible for driving superior Client service and employee engagement in addition to goal setting, coaching, training and development of their team. They are responsible for overseeing the day-to-day needs of the team and Work In Progress (WIP) for the team.

Job responsibilities include:

Coach, develop and train current team members to reach business metrics

Assist with, schedules and time off requests

Assist manager with performance feedback in one-on-one sessions and PAs

Execute change management within the team as required

Onboard and train new team members

Track and report both individual and department productivity, quality and staffing levels and report progress/concerns

Supervise the team's processes SOP compliance

Initiate new program tracking and compliance with existing SOP's

Make sound financial decisions in regards to waste, exceptions, junk outs as it relates to impacting local P&L

Ensure Work In Progress (WIP) is managed and reviewed according to SOP

Research new tools and develop new SOPs to continue growth

Partner with peers to ensure all lines are managed consistently

Provide vendor feedback to leadership

Perform basic diagnosis, part install and QA

Manage customer escalations

What are the Professional Requirements of a Geek Squad Service Depot Supervisor?

Basic Qualifications

1 year of leadership experience

Basic understanding of computer/electronic components

Able to stand/sit for long periods of time

Able to multi-task in a fast pace environment

Basic knowledge of Microsoft Office

Preferred Qualifications

6 months of experience using proprietary or other related systems

Expert knowledge of company escalation processes

Proficient knowledge of Microsoft Office

Able to carry/lift/push/pull weight up to 25 lbs. with or without accommodation

Company info

Best Buy
Website : http://www.bestbuy.com