Legal Client Program Coordinator

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Legal Client Program Coordinator
Duties: Works to augment the traditional legal services provided to clients through proactive communication, actionable reporting, and strategic client satisfaction initiatives. Work with lawyers and staff to meet service expectations and address specific problems or opportunities to enable the firm to provide excellent, differentiated service. Work with legal teams and staff departments to help drive service innovation to deliver service more efficiently, effectively and profitably, including evaluating and developing new business process opportunities using technology, process improvement, legal project management, and alternative staffing. Be willing and able to learn new technology tools (such as legal project management, data visualization, and document automation) to create efficiencies and add value to the client team. Support the onboarding and integration of new personnel to meet client needs, including attorneys, paralegals, and staff. Managing numerous requests that affect the firm’s legal teams, the client’s legal operations team, and corresponding success metrics, requiring deft management of time and resources. Act as a point of contact for the program team and responsible attorneys to intake new requests from clients, run conflict checks, and route work to timekeepers. Edit and oversee upkeep of client-facing matter management sites. Track and report on project plans and deliverables in support of client leadership. Assist with the implementation of project management frameworks for the matters they support, that enable firm leadership to track progress against and adherence to the stated scope of work.

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